Jake came to my home today and replaced the power jack on my laptop. He had ordered the part and it got put on back order, so he ordered one from another source. It came in yesterday, and he had it installed by the end of the day today. He is a nice guy, very personable, knowledgeable, and friendly. I will definitely use his services again in the future if I need further work done. He arrived when he said he would, and the repair took about an hour, just as he predicted it would. I , as a widow living alone, felt very comfortable having him in my home.