"Randy, our sales representative, explained the entire process to us very thoroughly. He had some good ideas and spent a lot of time with us in the initial visit to make sure we had all of our questions answered and knew how we wanted to proceed. He delivered the estimate to us quickly (written out in detail) and went over it in person to make sure we understood every line item. We did have to wait for our project to begin because they were so busy, but Randy keep us informed as we waited so we knew the status of our timing. Once the project began, we were impressed with the workmanship and the professionalism of the crew. Everyone was friendly and nice to have working around our home. There was one small problem with the wrong color composite decking material being delivered. Luckily, I caught the problem before it was installed and new material was ordered immediately to replace it. When issues happen and are dealt with quickly and professionally, they become non-issues! Overall, we are thrilled with our new deck and will definitely call Randy at Iron River a Construction for our next project."