"Dragonfly Heating, Cooling & Plumbing, a locally-grown business, has been servicing the Kansas City and surrounding areas with skilled expertise since 2015. With a customer-centric philosophy, their qualified HVAC, plumbing, heating, and air conditioning contractors provide personalized solutions to every project. Driven by the belief that happy clients make their work enjoyable, the company fosters a culture of care and freedom for their technicians, enabling them to deliver exceptional service."
Overview
Hired 6 times
Background checked
21 employees
11 years in business
Business hours
SunClosedMon8:00 am - 5:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.
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Read reviews that mention:
Bill T.
Aug 10, 2026
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From Google
So far so good job is not done yet need to get parts I'll update this later when the job is done Ross went above and beyond figuring out the problem fixing the problem great human being excellent job I recommend him to everyone for their air conditioning and heating work thank you Ross
Dragonfly Heating, Cooling & Plumbing's reply
Thanks Bill, i will look in to the status of the part!
Kelli P.
1 month ago
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From Google
Reat communication to give status if expected arrival time. Through inspection and assessment as well as provided the next steps in the report, approval and process for repair.
Fabiola M.
1 month ago
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From Google
Technician Mr. Gavin Carver of Dragonfly Heating and Plumbing in the KC area was our second opinion, and I am so happy we requested one! He is the most professional, knowledgeable, personable, and considerate technician we have ever met. He arrived on time, took his time to diagnose our problems, and very patiently explained the situation, the solution, and the timeline of the work. Best of all, he saved us thousands of dollars compared to what the first company suggested we do! Dragonfly management, Mr. Carver, and the support staff also masterfully dealt with our home warranty company and the many requirements they demanded before approving the job. Thank you, Dragonfly, and a special thank you to Mr. Carver!
emilie R.
Aug 3, 2026
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From Google
STARS ARE FOR MY TECHNICIAN ONLY!!My technician was beyond amazing and very knowledgeable 10 out 10 highly recommend him to anyone :) thank you again joey my children and I appreciate your kindness and help in a very stressful situation God bless you ......Now the lady at the office very rude and short with customers satisfaction starts when customer calls in... experience with initial phone call and scheduling makes a person wonder if the technician is going to be rude as well as person scheduling appointment.. customer service is key always be kind..
Dragonfly Heating, Cooling & Plumbing's reply
First sorry for the experience on the phone! I looked in to it and Hannah feels terrible about your experience, she was not feeling well that day and actually ended up going home early, had picked up a bug going around! Thanks for the great Tech review, i will be sure to pass it on and we are very greatful for your business!
Joseph C.
1 month ago
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From Google
Gavin is personable, curteous, very knowledgeable and professional
Dragonfly Heating, Cooling & Plumbing's reply
Great to hear and glad we could help you with your sump pump!
Credentials
Background Check
Austin Green
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Do not let our prices fool you, we are lower than all of the big companies because we are locally owned with low overhead. We do not have Sales People preferring to assist virtually or via our Techs.
What is your typical process for working with a new customer?
First, we get the address so we know where we are going :). We want long term relationships, so we focus on establishing what the expectations are and then we exceed them!
What education and/or training do you have that relates to your work?
We are a Tech driven company. As mentioned, we do not have Salespeople so we are very much focused on the technical part of our business. Our folks are all very seasoned and we pride ourselves on keeping up with the advances in our trade.
