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This was our first time using Thumbtack's website and Maintenance Solutions so I was nervous. But the user friendly website and high quality of service we received totally put my fears at ease. Our entire experience was outstanding! Thanksgiving night our smoke detector went off in our furnace room. There was no fire or smoke, but we knew we needed to have our furnace checked out. We tried contacts we knew and some others referred to us, but no one could come out for a week. So I jumped on Thumbtack and received a very timely response and reasonable offer from Maintenance Solutions. I called and Rachel was professional and friendly. She confirmed our situation and when they could make it out. We hired them and Rachel explained everything up front and in email. Then Rachel followed up with a confirmation call as well as calling the day of the appointment. Jeremy arrived on time and identified 2 key problems. - He identified a pipe that was bent and was producing a corrosive liquid that was building up and damaging our furnace. - He identified a gas leak that could have led to an explosion Jeremy repaired and cleaned up our furnace in less than 4 hours, and explained the entire process to my wife. We were out $250 as opposed to shelling out a whole lot more to replace the furnace. A major appliance company wouldn’t have invested this time with us. I would hire them again and refer them to anyone. Thanks for taking care of us Jeremy and Rachel!
Steve replaced a shattered window on the front of our house and while he was there, he fixed my gas fireplace as well. We will be calling him again for other fixes we need at our home. Thanks so much for job well done!
Robert happened to be servicing my furnace during an inspection from the gas company. He on the spot took on the larger job of getting my older home up to code by redirecting ductwork, venting a water heater, and capping a gas line. Robert was in and out quickly, knowledgeable, fair priced, and his ductwork is neat as a pin.
Installed pet door and affixed dishwasher; did a fast, excellent job
Tech was friendly, very knowledgable, and cared about the well being of my household in regards to the safety of my existing gas furnace.
Eric took care of my water heater concerns, he checked for gas leaks - we found the hot water heater ventilation was installed incorrectly to begin with. He gave me a quote and said he would be able to fix it to make it right. He also inspected my A/C unit and furnace - I signed up for the yearly (2 visits) maintenance program. I felt very confident in his abilities and knowledge. He also used to instruct at JCCC! I found him highly knowledgeable and technical and was willing to show me/tell me/teach me so I know better about my home.
Blair was courteous, professional and did quick work! After asking for a gas line to be run for our new stove, with the layout of our basement, it proved to be a more difficult task than expected. Blair knew exactly what to do and was able to get it done quickly! I wouldn't hesitate to use his services again and will recommend to friends/family.
Jim put up wainscoting in a tiny little half bath downstairs. The man didn't stop from the time he got here to the time he left! It was like the Tasmanian Devil come to life! He did an amazing job and the bathroom is fabulous! He was on time and finished the whole thing in 4 hours including cleaning up. I highly recommend him and will definitely hire him again.
Stephan was very informative and did great work. I had plumbing work done for a error made by delivery company Diacon unhooking a washing machine and water sprouting everywhere. He reported in a timely manner and explained everything that he was doing. I would rehire him for more project.
Nick designed and managed bathroom and 2,000 sq ft of new wood flooring projects for us. Projects went smooth, done on time, and at the budget. Nick has an eye for design and detail... We recommend his work.
Sal came out within the hour to help fix my outside unit. They were done in less than 15 minutes, and only charged me for the diagnostic since it was replacing an obsolete part!
We do quality work at affordable prices. We are family owned and love to work with you personally, to help you design and plan on making your home the dream place.
Got my furnace running with the right part after the first try even though I have updated smart parts in my Frankenstein furnace. It's ALIVE thanks to Scott, on time and very fair.
I woke up this morning to a leaking hot water tank. Wanted to shop local, so I called Polestar. Danny was at my house before 8:00, assessed the problem and started the repairs. I had a great experience with Polestar. They assisted with bringing a couple other items around the water tank up to current code Great job Danny and Mike. The guys were very professional and explained everything I needed to know about my new water heater. Next plumbing issue will be resolved with Polestar.