James Nahrgang

contact for price

Select a service

Zip code

Topic areas

Experience level

Sorry this pro can’t do your job, but we know other pros who can.

Check them out

Introduction: I've spent the last 7 years working specifically on macs. I previously worked at Apple managing a group of technicians, and I currently work for the Ladue School District maintaining their fleet of Apple devices. Because my time in technology is so condensed, I've already had experience resolving most problems at one point in time. On the few occasions that I discover new issues, I am able to provide the proper channels to resolve them effectively. You get a extra level of attention working with me simply because I purposely do not take on more than a couple of clients at a time. However, rest assured, once we have worked together, you have my commitment to continue working together for any future technology needs. I love technology and problem solving. Many issues I have seen many times before and can resolve quickly. However, I get the most excited when encountering new, never seen before, issues. I love puzzles and good challenge.

Overview

Hired 6 times

2 employees

9 years in business

Payment methods

Ask this pro about their preferred payment method.

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

7 reviews

100%

Read reviews that mention:

Scott M.

Jun 13, 2015

Hired on Thumbtack

I got absolutely fantastic service from James recently, this guy really knows his stuff. Being an ex head apple genius is a huge plus, he's seen pretty much every mac you can think of inside and out, and has done work on them a multitude of times. He took my iMac and swapped out the screen for me no problem, despite some issues he ran into after opening it up due to past upgrades being fairly messy. Some of the wires were a bit messed up and he fixed them up and secured them, no extra charge. His attention to detail is spectacular, secures things and replaces things the way apple intended them to be, uses a nice pair of gloves to prevent finger printing, and I'm also fairly convinced he even cleaned my machine when finished, which I never asked him to do (and don't remember him telling me he would do). Price was great, having the same repair done somewhere else might have cost me hundreds more, and this guy does it for less, and does a better job than the competition because of his years of experience at apple. Lastly, his customer service was excellent, too. We agreed on a price assuming that I would try to get the computer to him and pick it up. That didn't work out.. so he picked it up from me and dropped it off, whilst not asking for anything extra. Nice guy, too. Very knowledgeable in the trade, making for interesting conversation, and I learned a few things! Even offered to show me how to do less involved upgrades some time. I've been in customer service since I was a kid, and I can tell you this guy has it down. Overall, I can't recommend this guy enough. At the price he charges, with the experience he has, with his apple-like attention to detail, and his excellent customer service, this is a bargain you won't find anywhere else, and you might even learn a few things in the process! Thanks, James, the iMac works great.

Apple Computer Repair

Stella R.

Jul 25, 2015

Hired on Thumbtack

If you need an Apple tech, this guy knows his stuff. He did a great job rebuilding my MacBook Pro to address some security concerns. And he did it for much less than taking it to the Apple store.

Apple Computer Repair

Laura M.

Jun 22, 2015

Hired on Thumbtack

I found James through thumbtack when I refused to pay the $150 diagnostic fee at Mac HQ and I am so glad I did. I called him about his quote and he came over 20 minutes later to pick up my water damaged hard-drive. He fixed it that same day and converted it into a working external hard drive. Being a college student without a car, I was super pleased with the pick-up and drop-off service. James did a quick, professional and excellent job with my damaged hard drive and I am very happy with his work.

Data Recovery Service

Jennifer J.

Jul 18, 2017

James, thank you for making this process so easy. Honestly, five starts isn't really enough to show how much I appreciate your professionalism,knowledge, clear communication, and quality of work. My sister just commented today on how fast the computer works now. It isn't painful to use the computer anymore (thanks to you). I have your business card close by just in case I need your help again. Thank you again!

Dhanesh B.

Jun 13, 2016

Hired on Thumbtack

Data Recovery Services Words cannot do justice to how important data on my personal hard drive (WD My Passport 1TB) was to me and I am so glad I had found James (via Thumbtack) when it started failing. He helped recover majority of the files. James' technical skills, attention to detail, customer service and passion for the job are just fantastic. James, thanks again!

Data Recovery Service

FAQs

What is your typical process for working with a new customer?
Each problem is different, so each process is different. However, I always start with listening. When a piece of technology isn't working or just isn't the best solution for their problem, I try to get a "story" out of them. I what's their problem, what they've tried, and what lead up to them discovering the problem. Hearing the "story" clues me into solving the underlining problem rather than addressing only symptoms. Investing a little extra time upfront listening creates accurate long-term solutions while also saving time and money.
What education and/or training do you have that relates to your work?
I am an "Apple Certified Macintosh Technician" (ACMT). I previously worked for Apple managing a group of technicians and I currently work for the Ladue School District where I manage a large amount of Apple devices. In addition, I founded macmasters.net which is an online training website that helps technicians learn how to troubleshoot Apple computers (and get their ACMT).
How did you get started doing this type of work?
While working on my masters, technology was always easy for me to figure out. So I started working at Apple and quickly started leading and training other technicians. This was an extremely fast-paced environment where each technician saw a new Mac issue every 20 minutes and an iOS issue every 15 minutes. I encourage any technician that wants a lot of experience really fast to see if they can get their foot in the door at Apple. They'll easily be an expert technician within 1 year.

James Nahrgang

FAQs

Related cost information

Popular in Saint Louis

You might also like

In other nearby areas