Waggers Dog Depot
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Introduction: Our customer service, quality of work and state of the art equipment and facility, set us apart.
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Reviews
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Rob K.
Apr 30, 2013
DO NOT bring your dog to Waggers!!!! We brought our dogs there to be groomed and one of our dogs got an eye infection and a skin infection. The skin infection appeared to be caused by someone striking my dog with some sort of grooming devise very hard on her side and dragging it across her skin. She had little holes all in her skin after the vet shaved it and scratch marks all over her side. She was very, very sick for over a week and caused us over $700 in medical bills. I think the place has changed ownership recently and the new owner Chris said the best he could do for us is refund our money we paid for the grooming of one dog. I can not imagine a person who thinks it is acceptable to hit an animal hard enough to cause holes and scratches! This kind of person does not need to be working with animals! BEWARE OF WAGGERS!!!!!!!!
Chris L.
May 4, 2013
As the new owners of Waggers Dog Depot, we are deeply concerned about the welfare of all of the dogs that we groom. While we respect Rob's opinion, I want to explain that we conducted a thorough investigation of his complaint. We spoke with the groomer who serviced Rob's dog as well as the other groomers on duty and found no evidence of his claim. We also spoke to the after-hours veterinarian who treated his dog for the eye infection who stated that grooming was an unlikely source of the infection given the short timeframe since grooming. We also spoke to Rob's regular veterinarian regarding the skin issue who said that given the dense coat of the dog, combing the dog's hair could have irritated an existing hot spot hidden beneath the triple undercoat. The vet complimented the grooming and said that there was no indication that the dog was harmed or mistreated by the groomer. Given the information we were able to gather, we felt that a refund of the grooming fee was adequate as a gesture of good faith. Rob's second dog, who was brought in on the same day and for the same service had no issues whatsoever. We take matters like this very seriously and are committed to providing the best service to our clients and their pets. While ownership is different, all policies and staff have remained the same.
Carlos F.
May 4, 2013
Been there many times with my dogs, and they have always done a wonderful job. My dog always know when we are going to Waggers