It’s free with no obligation to hire
Hired 7 times
20 years in business
(Eastern Time Zone)
Mon - Fri
9:00 a.m. to 5:00 p.m.
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Marlon from ReWave Data Recovery was professional, courteous, and timely returning phone calls. The data from my hard drive was fully recovered and RWDR charged a fair and affordable price for the workOct 4, 2014
Data Recovery Service
Very quick and professional. Able to recover data needed. Would use them again if needed (but hope I never do). :)Jun 3, 2015Verified
Marlon and ReWave did a fantastic job recovering critical work data from my failed 16TB RAID 5 setup. Marlon was very communicative throughout the process and their price was over 50% less than others I called. I would not hesitate to use them again.Nov 16, 2015
All of my data is back! Marlon and his team were able to recover all of my data after my hard drive crashed. He was very responsive throughout the process.Dec 18, 2015
My 1-Terabyte drive decided to quit working one night, I took the drive to Charlotte Rewave and in a few days I got a email saying they had recovered all the data. The data was recovered to another drive and returned to me. The fact they were able to get anything from this drive was great, Marlon Stone even brought the drive to me and we met at a local Target after his normal hours. The quality of the work was top notch.May 26, 2015
- What should the customer know about your pricing (e.g., discounts, fees)?ReWave offers a free evaluation to diagnose the problem and provide clients with an exact cost for recovery. We provide clients with a file/folder list of recoverable data. At that time, the client can decide if they would like to proceed with recovery. If we cannot recover the data you need, there is no fee.
- What is your typical process for working with a new customer?Most clients either call, email, or submit a request for a free quote. One of our technicians will respond with an estimated price range for recovery based on the symptoms described. We recommend a free evaluation to diagnose the device and give the client an exact price. The client may bring the device to our lab, or they may ship it to our lab. Once the evaluation is complete, the client receives a file/folder list of recoverable data and an exact recovery price. At this time, the client can decide if they wish to proceed.
- What education and/or training do you have that relates to your work?All of our technicians have a minimum of a Bachelors degree, and most have extensive on-the-job training and also certifications.