What should the customer know about your pricing (e.g., discounts, fees)?
While most of our work is Insurance Restoration from Hail, Wind and Water damage our pricing sometimes can seem complicated to a customer who is used to the typical Free Estimate contractor who bids against others at the lowest price usually leaving customers with the lowest quality so they can make the highest profit they can on the job.
We have a very detailed breakdown of each individual item needing repair for Insurance claims at RTA (Real, True and Accurate) professional contractor market rates that we provide to your Insurance company so we can be sure that you are always going to receive the Highest quality no matter what.
We do this because most insurance companies and adjusters tend to pay between 15 and 25% lower than a Professional Contractor would, not to mention excluding several items that should have been paid for and repaired by the claim completely excluded. This confuses customers because they are groomed by the many Insurance commercials that flood our TV sets everyday like " You're in Good Hands" or "NationW!#& is on your side" when that can sometimes be the furthest thing from the Truth. We provide this detailed breakdown and explain everything fully to our customers to educate them on how the Insurance Restoration process works and to help maximize their claim payout to install their job the right way using the best materials, another reason why calling Room 2 Roof is your best option.
What is your typical process for working with a new customer?
We have two processes since we work performing traditional contracting and insurance restoration.
For Traditional Roofing and Construction we:
1. Set an appointment to discuss needs with the client on the property where the work will be performed to inspect every last detail in person.
2. Take lots of photos and measurements then overview all available products and options that set us apart from our competitors with a rough idea of cost and time frame to complete.
3. We take our data back to the office and generate a detailed line item estimate using accurate regional pricing for their zip code.
4. We then email or present the proposal in person and finalize the terms, agreement, financing etc.
5. Generate a build contract and select materials then choose a tentative start dat and receive 1st construction draw.
6. When completed we inspect all work thoroughly with property owner and sign a completion letter, receive final payment and present warranties for workmanship and manufacturers products.
For Insurance Claims we:
1. Come out to inspect the property for all exterior and interior damages from the storm or disaster that occurred.
2. We then discuss the insurance claim and restoration process in depth and initiate a contingent upon agreement and instruct and assist the property owner with filing a claim.
3. We meet with the Insurance adjuster at the property to make sure he/she identifies all damages including code items not normally known by an insurance company adjuster to comply with state laws on reconstructing the property properly by the laws of the land.
4. We select materials, sign a build contract and choose a start date to begin repairs.
5. Deliver materials, pick up first insurance check from customer and begin repairs
6. Once complete we invoice the insurance company for withheld depreciation or supplemental items missed on their original paperwork.
7. We meet with customer to perform a final inspection of the work performed and receive final insurance payment from property owner and present warranties for workmanship and manufacturers products installed.
What education and/or training do you have that relates to your work?
Yes we train on all of the latest products and technologies and frequently attend seminars that pertain to roofing, remodeling and painting for both residential and commercial fields.
How did you get started doing this type of work?
It was a Natural fit, I come from three generations of Union Carpenters and Roofers on my Father's side of the family and have been involved in the business on weekends and Summer vacation before I reached Junior high. In the past 6 years I have transitioned primarily to Insurance Restoration work and brought the right members onto my team that have had prior Insurance adjusting experience and have had my entire team become certified as Insurance Claims consultants to better assist customers.
I've always fought for the little guy and going up against a large P&C insurance company for a customer with no knowledge of the industry doesn't always end how it should especially when the Insurance company's focus is increasing their bottom line not paying you fairly for damages.
What types of customers have you worked with?
Residential Roofing, Commercial Roofing, Metal Roofing, Vinyl siding, Fiber cement Siding, Gutters, Replacement Windows, Exterior Painting, Interior Water Damage Repairs, Drywall, Insulation, Mold Remediation.
Describe a recent project you are fond of. How long did it take?
We are proud of all of our jobs as every customer is unique and every situation is different. We Roof close to 60 homes a months and complete about 7-10 Siding jobs. We repair or rebuild hundreds of homes a year from Storm damage whether a Tree fell through the Roof or Hail destroyed the Roofing, Gutters and Siding.
What advice would you give a customer looking to hire a provider in your area of work?
Never pay a contractor in full before any work is done, always check with the BBB to see if a contractor has had any complaints in the past 36 months or court actions against them from a former customer or business partner. Make sure your contractor is insured and if required for the job: licensed, although having a license does not mean they are a good contractor it simply means they've taken a state exam and passed which is open book. How many doctors have you heard of that performed operations that have killed people because they didn't know what they were doing?? a Good contractor should always be better hands on after all this is the real requirement of our field.
What questions should customers think through before talking to professionals about their project?
I wish that customers truly knew what goes into being a professional contractor in the Insurance restoration industry and the difference between us and your typical contractor who rides around giving Free Estimates. It's like comparing a Brain surgeon to Nurse, they are both in the same field but ummmm Not Really. lol