Q. Describe the most common types of jobs you do for your clients.
A. Residential Roofing, Commercial Roofing, Metal Roofing, Vinyl siding, Fiber cement Siding, Gutters, Replacement Windows, Exterior Painting, Interior Water Damage Repairs, Drywall, Insulation, Mold Remediation.
Q. Describe three recent jobs you've completed.
A. We recently Re-Roofed an apartment complex in Charlotte, Replaced Hail damaged Roofing and Siding on 27 homes in Cooleemee and Rebuilt a home in Kannapolis where a Tree fell through the Roof. This is all with in the past two months.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Never pay a contractor in full before any work is done, always check with the BBB to see if a contractor has had any complaints in the past 36 months or court actions against them from a former customer or business partner. Make sure your contractor is insured and if required for the job: licensed, although having a license does not mean they are a good contractor it simply means they've taken a state exam and passed which is open book. How many doctors have you heard of that performed operations that have killed people because they didn't know what they were doing?? a Good contractor should always be better hands on after all this is the real requirement of our field.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. If I was a customer i'd have to wish I knew how hard it is to run a successful roofing and remodeling company in today's economy and respect the fact that a good contractor doesn't work for $10. an hr. I'd wish I had all the training my contractor does and the knowledge he holds from the years of experience he has on the job.
There aren't many secrets today but I can tell you this: As a potential customer please don't believe the nonsense they tell you on HGTV most of those people have no clue what a real contractor is, with the exception of Mike Holmes and please don't waste your time using Service magic to find a quality Contractor they have no real qualifications or stringent standards to approve their contractors receiving leads. They will take anyone paying them money.
Q. What questions should a consumer ask to hire the right service professional?
A. How long have you been doing this?
Are you Licensed (if needed) and Insured?
Do you hold any Certifications relevant to your Industry or Services?
Have you ever been convicted of a Felony? ( i bet no one does a backround check, DO YOU?)
How do you come up with your Pricing?
What brand/type/quality of materials will you be using on my Project?
Who will be performing the Work?
How long is your Workmanship warranty?
Will I receive a Manufacturer's warranty?
How long will this project take?
What is your Payment schedule on a project like this?
Can you provide me with 10 customer References of work that you've performed over the past few months?
Have you ever had an action against you from a customer in a Court of Law?
Q. What important information should buyers have thought through before seeking you out?
A. They should understand that we are True professionals in the Roofing and Restoration Industry and hold all proper licensing, insurance, workman's comp and certifications in our field and will provide documentation upon our visit to your home along with recent references at your request.
Our specialty is Insurance Restoration which is not what your typical Roofing or Remodeling contractor deals with as Insurance companies and the claims process takes specialized training and knowledge of the Insurance industry.
All too often potential customers make the mistake of representing themselves for a Hail, Wind or Water Damage claim only to get denied or paid alot less than they're entitled to. At Room 2 Roof we have the expertise to represent our customers ensuring everything gets paid out at Real, True and Accurate Contractor market rates for the region (this includes materials, labor, permitting and dump fees).
Q. Why does your work stand out from others who do what you do?
A. Well our work is done with love and pride. We really love this business and love people and our extensive experience and constant education in the roofing and remodeling field shines through. We're not installers, we're artists. anyone can install but to consult and inspire the people you work for is our goal. we hope you ask us all the questions you have because we want to walk away from the job we perform at your home knowing we've left you totally satisfied.
Q. What do you like most about your job?
A. I love the ability to work helping people turn their vision of their perfect home into reality. I love architecture and remodeling a home to its full potential. roofing and painting are also two of my favorites because a roof represents the hat a house wears and the paint is like the clothing. If i can give the house a bit more style to make it more attractive and protect it at the same time that is awesome to me. the possibilities are endless when it comes to renovations whether its siding or window, trim or tile, additions and sunrooms or outdoor living spaces like decks, patios, pergolas, fences it all creates style and beauty. remodeling changes attitudes, coming home to a house you absolutely love and provides comfort and style can really relax you after all the stress we experience outside the home.
Q. What questions do customers most commonly ask you? What's your answer?
A. How much do you think it will cost? I usually tell them a fair price for the highest quality because we only use the best materials on every job we do. The old saying "garbage in, garbage out" really holds true in this industry, whether it is roofing shingles, exterior paint, deck lumber, tile or the mortar used to install the tile it doesn't matter. you can have the world's greatest carpenters work on your home and if the materials are low quality the job will not last. Spend a few dollars more and have it done right the first time, after all your home is a large investment and it should be taken care of properly.
Q. What do you wish customers knew about you or your profession?
A. I wish that customers truly knew what goes into being a professional contractor in the Insurance restoration industry and the difference between us and your typical contractor who rides around giving Free Estimates. It's like comparing a Brain surgeon to Nurse, they are both in the same field but ummmm Not Really. lol
Q. How did you decide to get in your line of work?
A. It was a Natural fit, I come from three generations of Union Carpenters and Roofers on my Father's side of the family and have been involved in the business on weekends and Summer vacation before I reached Junior high. In the past 6 years I have transitioned primarily to Insurance Restoration work and brought the right members onto my team that have had prior Insurance adjusting experience and have had my entire team become certified as Insurance Claims consultants to better assist customers.
I've always fought for the little guy and going up against a large P&C insurance company for a customer with no knowledge of the industry doesn't always end how it should especially when the Insurance company's focus is increasing their bottom line not paying you fairly for damages.
Q. Tell us about a recent job you did that you are particularly proud of.
A. We are proud of all of our jobs as every customer is unique and every situation is different. We Roof close to 60 homes a months and complete about 7-10 Siding jobs. We repair or rebuild hundreds of homes a year from Storm damage whether a Tree fell through the Roof or Hail destroyed the Roofing, Gutters and Siding.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. Yes we train on all of the latest products and technologies and frequently attend seminars that pertain to roofing, remodeling and painting for both residential and commercial fields.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. There are many exciting things happening in the Roofing and Storm Restoration Industry these days such as new Roofing products that are more energy efficient such as Solar reflective shingles, Cool Metal Roofing, and Roof coatings that Insulate and reflect the UV Rays from the Sun, Recycling programs that turn Roofing shingles into new Roads and Highways and great organizations like the UASRC (United Association of Storm Restoration Contractors)http://www.uasrc.org which helps inform and protect consumers from predatory "contractors" that have been known to scam homeowners for their Insurance claims money along with giving back to the community by assisting those less fortunate than us receive new roofing and siding that is donated by the roofing and restoration contractors who are founding and charter members of the UASRC.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. While most of our work is Insurance Restoration from Hail, Wind and Water damage our pricing sometimes can seem complicated to a customer who is used to the typical Free Estimate contractor who bids against others at the lowest price usually leaving customers with the lowest quality so they can make the highest profit they can on the job.
We have a very detailed breakdown of each individual item needing repair for Insurance claims at RTA (Real, True and Accurate) professional contractor market rates that we provide to your Insurance company so we can be sure that you are always going to receive the Highest quality no matter what.
We do this because most insurance companies and adjusters tend to pay between 15 and 25% lower than a Professional Contractor would, not to mention excluding several items that should have been paid for and repaired by the claim completely excluded. This confuses customers because they are groomed by the many Insurance commercials that flood our TV sets everyday like " You're in Good Hands" or "NationW!#& is on your side" when that can sometimes be the furthest thing from the Truth. We provide this detailed breakdown and explain everything fully to our customers to educate them on how the Insurance Restoration process works and to help maximize their claim payout to install their job the right way using the best materials, another reason why calling Room 2 Roof is your best option.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. I'd tell them that this industry is a serious commitment and should only be entered if you truly love it or have a passion for it and are a hard working individual who can not be easily let down or become frustrated by set backs, downturns or bidding wars. If you envision success everyday and love this you will be a success but you have to get up early and work alot.
Q. What is your greatest strength?
A. Our greatest Strength at Room 2 Roof Restoration is the Knowledge we hold over our Competition not only in Roofing and General construction but Insurance Claims and the Restoration industry. We Educate, Work in the field, Re-Educate, Get back out in the field some more and the process keeps continuing.
Q. What are you currently working on improving?
A. We are currently working on expanding into the National marketplace from NC & SC are improving the way we delegate responsibility by hiring and opening new departments within the company that we haven't had a need for in the past. Our goal is to ensure that every customer will always receive the same level of attention no matter how large Room 2 Roof grows. I believe by implementing all that we are right now at the right pace while keeping our overhead as low as we can will help our longevity which is a plus for customers since so many contractors do not make it thru these tough economic times. Room 2 Roof has also been partnering with others in our Industry from Manufacturers and Suppliers to offer the Best products with the Best Warranties at the Best Prices we can.