FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The fees and pricing are transparent in our estimate documents. We take time to explain everything. We are not the cheapest and that's based on the experience and skills provided. We are offering discounted rates for seasonal contracts or 1 time projects to kick off the spring. 10% off season contracts.
- What is your typical process for working with a new customer?
Mowing customers are typically quoted over the phone, text, or email. Other jobs require an in person visit to ensure measurements and scope of work is agreed upon by both customer and client. Then an estimate is drawn up and the client is given access to a personalized portal. Estimates, payments, and invoices are all kept in this portal for the lifetime of the relationship.
- What education and/or training do you have that relates to your work?
Our staff is both practically trained in the field and trained in the classroom. That training may vary between associates, but we only hire experienced people with years of relevant training.