FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
$30/ hour.
- What is your typical process for working with a new customer?
Greet each client. Inquire as to what each client wants to accomplish. Ask what is their experience level with the devices being used. Respond accordingly. Discuss a time frame if time intensive task are involved. Agree that the issue or objective has been satisfied. Provide my contact information for follow up assistance and referrals
- What education and/or training do you have that relates to your work?
Senior advisor Mac OS X and iOS AppleCare 2 years Current Comptia A+ STUDENT 10 Years experience in Customer Service