Roland Black Heating & Cooling

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Review Summary

Excellent 4.9

(10 reviews)

This pro demonstrates exceptional workmanship, professionalism, and responsiveness. Customers consistently praise their thoroughness, friendliness, and punctuality. They appreciate the pro's ability to explain processes clearly and provide excellent value. Many customers have been using their services for years and highly recommend them.

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Introduction

We are a 48-year-old local, family-owned Heating & Cooling (HVAC) company. We specialize in installing new heating and cooling systems, servicing existing systems, upgrading indoor air quality, and performing routine maintenance for both residential and commercial applications. We are here to provide excellent service and comfort solutions to the businesses and families of our community. Estimates for new systems are free, our repair prices are extremely competitive, and we guarantee quality in our work. We'd love to earn your business. Call us when you need us!

Overview

Hired 7 times

Serves Grover, NC

Background checked

20 employees

51 years in business

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram

Featured Projects

5 photos

Reviews

Excellent 4.9

10 reviews

5

90%

4

10%

3

0%

2

0%

1

0%

Read reviews that mention:

Thumbtack Customer

Nov 29, 2021

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From Google

Tyler and Austin arrived on time. They also phoned me to let me know they would be arriving at about 5 minutes.They put on shoe covers, wore their masks, and were very knowledgeable and polite . They took their time and examined the system , which was not heating properly. They discovered the problem and fixed it. They changed the thermostat, so it is now easier for ME to operated.There was no charge.I highly recommend this company. They are always very helpful.Tyler and Austin, Thank You for solving this problem!!

Roland Black Heating & Cooling's reply

Thanks so much for this wonderful review and recommendation, Ms. Garland. There are so many details in this review that make us smile. Please call us anytime.

Thumbtack Customer

Jan 15, 2022

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From Google

This company was 100% one of the best companies Ive worked with, the 2 gentlemen who came were informative, polite and hard workers. Did an excellent job and was sure to let us know everything that was going on, feels nice to find a company that treats you that good. Highly recommend

Roland Black Heating & Cooling's reply

Shane- This review is huge for us! Thanks so much for recommending us and sharing your great experience with our team. Jordan and Austin take great care in making sure our clients are 100% satisfied.

Thumbtack Customer

Dec 13, 2021

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From Google

Tyler and Austin were both professional, courteous, friendly and genuinely concerned that I get heat that day. They went the extra mile to insure that the problem was fixed. Thx guys

Roland Black Heating & Cooling's reply

Thank you, John! That’s exactly what we’re here for. We appreciate you sharing your experience in working with our team.

Thumbtack Customer

Dec 9, 2021

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From Google

Great job every time and they have serviced our home for 10 plus years. Thank you to all at Roland Black Heating & Company for their partnership and honesty.Thank you team for another great year of service and we are going to tell all our friends you have expanded to South Charlotte!!!

Roland Black Heating & Cooling's reply

Thank you SO much, Naeem! We're SO grateful for our longstanding relationship with you!

Thumbtack Customer

Dec 6, 2021

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From Google

Austin came over and did my winter prep cleaning. He was very informative and professional. He was on time and did a great job. I used to use GSM but Im very happy that I switched to Roland Black heating and cooling. I also love the fact that they take the time to call and remind you to schedule your 2 yearly cleanings with their monthly package. GSM never called me and honestly probably was hoping I didnt call them so they could just take my money, these guys are on point!

Roland Black Heating & Cooling's reply

Brain- Thanks for the review and for the feedback on the level of service we've provided for you. That's what we're here for! Take care and Happy Holidays!

Credentials

Background Check

Ann Collias

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Thank you for your inquiry about Roland Black’s pricing. As each home and situation is unique, we are unable to provide a quote online. However, our team of expert technicians is trained to assess the situation and provide you with options that will fit your needs.
What is your typical process for working with a new customer?
At Roland Black Heating & Cooling, our goal is to provide a referral-worthy experience every time we interact with our customers. From the moment you pick up the phone to contact us to the second we pull away from your property, rest assured our team will always make sure your safety and comfort come first.
What education and/or training do you have that relates to your work?
Prior to joining the team, Jeff served in the military for 14 years completing tours in Iraq and Afghanistan. Once returning home, he started his career in the heating and cooling industry as a helper servicing residential clients.

Roland Black Heating & Cooling

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