FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Why we charge extra for different things We understand that you may be wondering why we charge extra for different things. Here is a brief explanation: Imagine you were approached about a job. You were told one thing, but you didn't have the ability to see the job for yourself before doing it. You go to the job and find out that all the details you were given were wrong. You are being paid 3 hours for the job, but it is going to take you 6 hours to do it correctly and efficiently. You are not allowed to ask for more money, and if you refuse the job, it will affect your overall image and your bottom line. Upon starting the job, you are asked to do extra things that aren't completely part of the job detail, but you want to do a satisfactory job. 20 minutes here, 5 minutes there, and you end up doing 2 more hours' worth of work on top of what you already must do. When you finally finish the job, you only got paid for 3 hours, when you truly did 8 hours worth of work. This is why we charge extra for different things. We want to see the job in person so we know that everything is correct and there are no surprises. We prefer to know about jobs at least 72 hours in advance, so we can see what is being required and have an adequate amount of time to make any final adjustments if needed. It takes time and resources to get everything set for a job, and that is why we charge extra for shorter than a 72-hour notice for a job. We hope this explanation helps. If you have any other questions, please feel free to ask. Here are some additional details that you may find helpful: • We charge extra for jobs that are not well-defined. This means that we need to spend more time up front to understand the scope of the work. • We charge extra for jobs that are done on short notice. This is because we have to scramble to get everything ready, and we may have to pay overtime to our employees. • We charge extra for jobs that are in remote locations. This is because we have to factor in the cost of travel and lodging. We believe that these charges are fair and reasonable. We want to make sure that we are able to provide our clients with the best possible service, and these charges help us to do that.
- What is your typical process for working with a new customer?
We only serve clients. Our first plan of action is to get the full information about the move and what the client’s expectations and needs are. You can only do a job based on the information you are given. We do a walkthrough to see what the heaviest items are, what tools will be needed and what is the best strategy for loading the truck. While doing the walkthrough, we will survey the living quarters to get an idea of the appropriate size truck will be needed for the job to go smoothly. We also set up a game plan on how to perfectly execute the move, where to start, how to progress and where to end. Then we set up a start date. On that day we start the move and explain our process to the client as we begin to pack the truck and leave room for them to critique and give live feedback. We hold the client’s hand through the whole process. When unloading we do a walkthrough and see where the client wants everything and start unloading according to that information.
- What education and/or training do you have that relates to your work?
As the owner my background has been in the following for the past 18 years: -Logistics -Warehousing -Loading Trucks -Unloading Trucks -Show room -Independent Moves -Hauling -Auctioneering -Staging All of my helpers are required to have some form out of theses forms of training. My helpers are either on par with me or better to ensure that your belongings are taken care of.