FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I think the best way to make a person who is working with me happy is not trashing their wallet in the process. I don't like to sell people things they don't need. If you have anti-malware software on your computer already, I'm not going to sell you mine. If you only use your computer to browse the internet and read emails, I'm not going to recommend any upgrades if you're happy with your computer's performance right now. And if I need to get your computer worked on in person, I'll cover the inbound shipping free of charge.
- What is your typical process for working with a new customer?
I first like to sit down on a video or phone call and get an idea of what exactly is going wrong. From there if you are okay with it, and if circumstances allow I'll remotely log in and see if I can solve it over the internet. If all else fails, I'll print out a label for you free of charge so you can send in your workstation and let me repair it in person.
- What education and/or training do you have that relates to your work?
This is actually a side job, my main job is working for a major IT company. I have been building, troubleshooting, and repairing computers for the better part of a decade, and have experience with Windows, MacOS, and Linux.