FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size and current condition of the home, the type of cleaning requested, and any add-on services. Recurring weekly and biweekly customers receive lower rates than one-time or less frequent cleanings. Additional charges may apply for heavier buildup, excessive clutter, or add-on services such as cleaning inside the refrigerator or oven. We provide clear pricing before confirming the appointment so you know what to expect.
- What is your typical process for working with a new customer?
We start by learning about your home, cleaning needs, priorities, and preferred schedule. Based on that information, we recommend the service that best fits your needs and provide clear pricing. Once scheduled, one of our teams arrives within the confirmed arrival window and completes the agreed-upon cleaning with care and attention to detail. After the service, we welcome your feedback and want to make sure you’re happy with the results.
- What education and/or training do you have that relates to your work?
Since starting K’s Top 2 Bottom Cleaning LLC in 2019, I have gained extensive hands-on experience cleaning homes in a variety of sizes and conditions. Our team is trained in detailed cleaning methods, proper product use, efficient cleaning routines, and caring for each customer’s home and belongings with respect. We continue improving our techniques to provide consistent, high-quality results.