From Ivan C.
Boyd’s Heating and Cooling
I want to begin this review by strongly advising others to avoid using Boyd’s Heating and Cooling LLC. I’m sharing my experience in hopes that it helps others avoid the frustration, financial loss, and disappointment I went through.
I initially received service from this company on April 4, 2025. When Carl Boyd arrived, he came across as honest and professional. He emphasized his family values and claimed he wasn’t like the “big box” companies he named, describing them as unethical. Ironically, I later found that his behavior reflected exactly what he criticized.
After inspecting our A/C unit, he provided a quote that was shockingly expensive. Still, as a parent with young children at home, I felt pressured to resolve the issue quickly. He presented the cost as a “deal” and included a maintenance agreement, which was supposed to cover:
• Two annual visits (Spring and Fall) with a 100-point checklist
• 10% discount on repairs
• $1,000 off new equipment
• Waived service fees
• Free outdoor coil cleaning ($199 value)
• 24-hour service guarantee
• Filter changes (if provided)
• Exclusive member promotions
Unfortunately, this turned out to be a shady sales tactic. After paying over $1,200, I did some research and consulted with multiple HVAC professionals. I discovered that I was charged over 50% more than the standard rate for R-410a refrigerant—not just above cost, but far above what other companies charge customers.
Fast forward to June, and our A/C stopped working again. I reached out on Monday, June 23, 2025, expecting service within 24 hours per the agreement. Instead, I was told the earliest available appointment was the following Monday. After reminding them of the 24-hour guarantee, they told me they didn’t realize I had a service plan and offered to come Wednesday instead.
On Tuesday evening, I received a message from a representative named Kayla, informing me that the technician had called out and now the earliest they could come was Friday. At this point, it had been nearly a week without A/C, in 90+ degree heat, with a young child in the home.
I expressed my frustration and was told by Kayla that they would issue a refund for the maintenance agreement due to the inconvenience. However, I received no follow-up with refund details. I followed up the next day and was told I'd receive a check in 7–10 business days.
Ten days passed—no refund.
On July 8, 2025, I reached out again. This time, I was told the refund would be sent “soon” and that it would only cover half the plan, since I had already “used” one maintenance visit. Let me be clear: I never received any maintenance apart from the one initial service that I paid for as part of the $1,200+ charge.
When I followed up again, I was met with this response:
“I never stated you would be receiving a full refund. I said I would send you a refund. That will cover the one maintenance you will not receive. And in our terms and conditions that you signed upon purchase of your maintenance agreement, it states we don’t have to even give you a refund at all.”
This experience has been nothing short of deceptive and deeply unprofessional. The company overcharged, did not honor their own service agreement, and misrepresented what would be refunded.
If you're considering Boyd’s Heating and Cooling LLC, I highly recommend you look elsewhere. Save yourself time, money, and stress. And to the company: I urge you to reflect on how you treat your customers. Hardworking people should not be misled or taken advantage of.
