What should the customer know about your pricing (e.g., discounts, fees)?
We try to keep our rates as low as possible folks. Most of the time we can offer our customers a much more affordable one time flat fee price instead of an hourly charge. This is especially true if we can pull machine and work on it in our offices. We try to keep our customers happy at all times and that is why they keep coming back to us!
What education and/or training do you have that relates to your work?
I am always reading and learning and attending seminars on technology. As an IT director my job depends on me being cutting edge and that is exactly what I am.
How did you get started doing this type of work?
I have always had a passion for computers and a love for new gadgets. I love things with a plug and my wife reminds me of it each and every day.
What types of customers have you worked with?
Computer "tune ups", virus removals, spyware removals, server setups, data recovery, data migrations to new computers, office setups.
Describe a recent project you are fond of. How long did it take?
Set up a massage therapist practice in Apex. Did the office on a saturday morning, client was thrilled with the level of customer service. Will always have a free massage therapy session for life!!!
It is reallky great forming great business relationships with all of my customers. It is also a pleasure meeting new people and helping them with their computer issues.
What advice would you give a customer looking to hire a provider in your area of work?
Ask your computer provider for references, we have over 350 customers in the triangle area and we are so very proud of our growth.
What questions should customers think through before talking to professionals about their project?
I possess the patience to deal with any type of customer. I am also an IT director in the triangle and I am responsible for thousands of users and computer 24/7. We get the job done right.