Tech Medic
Tech Medic

Tech Medic

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Introduction: Tech Medic was founded on the idea that "cookie-cutter" solutions should not exist when it comes to technology. Whether you're in the market for a new purchase, a repair, or a complete overhaul, your needs are specific to you and should not be glossed over; IT solutions are not something to be offered by rote. Our philosophy is that your technology should be working for you in whatever manner you desire, and that you should never feel pressured to conform to an outside standard of "the right way" to use it. We pride ourselves on providing accurate information and advice at all times, and will never give an answer or a recommendation that we're not prepared to stand behind. We refuse to take advantage of our clients by pushing unneeded upgrades and "add-ons" for the sake of increased sales. To the contrary, we consider ourselves our clients' advocates and will actively defend their interests. Client satisfaction and trust are of the utmost importance to us, and we will not cut corners at the expense of quality work. I'm always looking for opportunities to teach myself new skills, and I learn best by diving in headfirst. I love keeping up with technology and helping others get the most out of it. I'm great with analogies and explaining technical concepts to non-technical people.
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Hired 7 times

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Reviews

Customers rated this pro highly for value, work quality, and punctuality.

Exceptional 5.0

9 reviews

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pro avatar
Trish M.
Nov 29, 2016
It has been a great experience and pleasure having Dan Kramer/Tech Medic service my computers for my business as well as my home, saving me from computer disasters for years. He has been a great asset to my company. I have had many other computer technicians service my computers who didn’t seem to know what they were doing and some made my problems worse. I was referred to Dan by a client, and he has turned out to be one of the best investments for my company. Is Dan a genius? I don’t know, but there is no computer problem he can’t fix. I know because I have had them all. He was always on time, always dependable, and I know he is only a phone call away. Dan has a great work ethic. He always displays a high degree of integrity, responsibility and knowledge. I knew I would get the truth from him. I appreciate the confidence he has in his work and his knowledge is unbelievable. I totally trust him to be in my office, my home and both stores even if I can’t be there. When I would call him with a problem, panicked and stressed out, he could always calm me down and assure me that he would do his best to fix it in a timely matter. Our store is open seven days a week, and it is imperative that we have very little down time. Dan maintains a very calm demeanor and can always explain what the problem is and how he is going to fix it in a way the layman can understand. Dan would be an asset to you with his honesty, dependability, and most of all, his knowledge of computers and technical issues.
pro avatar
Dan D.
Nov 29, 2016
My laptop would just stop working and reboot at anytime. Then the BLUE screen from hell... I was ready to junk it until I found TECH MEDIC. He went through it and fixed the errors and found memory problems. Its been about 3 months and Its still working great.
pro avatar
Youssef G.
Jan 25, 2017
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Hired on Thumbtack

Hired on Thumbtack

A wonderful experience with excellent results, provided by a very professional and pleasant person (Daniel K.), from his initial response to my request to the final on-site service. My needs were likely not typical, probably unique, not being personally the recipient of the service but arranging it from Canada for a friend in the US who was indeed very pleased with all the explanations (the why's and the what's) of every step in the repair process. Very prompt responses to questions, excellent communications (one-on-one chats, e-mails and phone calls and on-site Skype conference on fixed laptop) and well-documented work. Special rate for first-time customer very much appreciated. Strongly recommend to others and will surely return for future issues.
Computer Repair
pro avatar
Olivia L.
Jun 12, 2017
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Hired on Thumbtack

Hired on Thumbtack

I took my computer to Tech Medic, when my graphics card was failing, for advice about whether I should upgrade my old PC or if it would be better just to replace the graphics card and processor. There was no appointment or wait necessary! Daniel was very friendly and had a good sense of humor, and explained the pros and cons of my options very well - for free! The other place I considered wanted me to bring my computer in and pay for an $80 full diagnosis to "diagnose" a problem I already identified, and that was on top of any parts and/or labor! Daniel looked at my computer right in front of us and gave me the advice I asked for and not only that, but recommended specific parts for me and that I buy the parts myself and optionally have him install them so that I could save even more money. I ended up saving almost $50 on parts, getting free shipping, AND avoiding the mark-up by buying them myself, and excitedly look forward to returning to Tech Medic and having him install at least one of them (as soon as they've shipped). This is the kind of business I like to support!
Computer Repair
pro avatar
Kristian M.
Nov 30, 2016
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Hired on Thumbtack

Hired on Thumbtack

Great service. Everything went smoothly, great price, very communicative. Will definitely return with any other technology issues.
Tech Medic's reply
Hi Kristian, it was great working with you and I really appreciate the review!
Computer Repair
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Daniel Kramer

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We charge a standard hourly rate for onsite service, with discounted rates for first-time customers. Most in-shop repairs are performed under a fixed flat rate depending on the nature of service.

  • What types of customers have you worked with?

    We work with all types of customers, from home users of all ages and backgrounds to businesses including doctors' offices, hotels, real estate and legal offices, wineries, retail and more.

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