Missing Pieces

Nashua, NH

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About this pro

How does your service stand out?

Most other people in my profession are ex-programmers or gamers who think they know lots about PCs. But most didn't even know more than one computer language or only game software and issues, nonetheless the ins and outs of the OS or PC hardware. Or the Geeks, where they work from index cards listing 'what to do'. I've worked at companies that _made_ and designed PCs. I've worked in the software and hardware depts, so I really have decades of experience dealing with things like Windows and device drivers back to Windows _2_. (no, you never saw it ;-) Every time I look at machine someone else supposedly fixed, I find so many things they DON'T know to look at, still messing the machine up. I just have more breadth of a knowledge base than others. I always say, its not that I'm smarter than you (this is the Geeks mantra apparently) that I know how to fix this, its that its ALL happened to ME already! ;-) Friendly help, not antagonistic.

What do you enjoy about the work you do?

Helping people help themselves.
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Location

Nashua, NH 03063

Years in business

31

Number of employees

1

Times hired on Thumbtack

25

Reviews

16 Reviews
  • Susan B. Mar 18, 2017
    Computer Repair
    Verified Review
    Very happy teenage son
    Thomas took time to explain technical computer info to me (Technology "runs" from me). He made an extra effort to get my teenage son's "priceless" computer repaired, upgraded and back in a timely manner.
  • Jim J. Feb 18, 2017
    Computer Repair
    Verified Review
    Problem Fixed
    Corrected a PC problem with failed Windows 10 auto updates.
  • Donna G. Jan 26, 2017
    Printer Repair
    Verified Review Updated
    Once I hand over my computer/printer problems, how soon would you estimate I'll get my equipment back again??
    Once I hand over my computer/printer problems how soon would you estimate I'll get my equipment back again.
  • Verified Review Original
    Once I hand over my computer/printer problems, how soon would you estimate I'll get my equipment back again??
    Once I hand over my computer/printer problems how soon would you estimate I'll get my equipment back again.
  • Chris Q. Dec 22, 2016
    Computer Repair
    Verified Review
    Excellent Service, Reasonable rates.
    Excellent service! Went above and beyond to help me with my MacBook. He was not able fix it due to the design, but, he was able to salvage my SSD so that I could retrieve all of my important data. Very honest and reasonable rates. Highly recommended😃
  • Sheila P. Nov 24, 2016
    Computer Repair
    Verified Review
    A.O.K.!
    Tom kept in touch with me throughout 'the fix.' He was accommodating in pickup and delivery, and explained actions he took.
  • MICHAEL G. Nov 20, 2016
    Computer Repair
    Verified Review
    Shouldn't have to get hit so hard in the wallet for an irreparable device.
    The service was conducted in a prompt and professional manner. It turned out that my laptop was irreparable, but it still required diagnostic testings and other procedures to determine this. My only complaint is that I feel the cost was too high to get nothing in return, unless you consider finding out what was attempted didn't work in fixing the problem, so now pay up worth the cost. Personally, I didn't.
    Thomas D. Nov 28, 2016

    I charge $25 less for a diagnosis than other places AND I included the price of TRYING to fix it, which was a couple of hours not charged. No one else does that. I kept Michael in the loop for EVERY step along the way, INCLUDING the diagnosis price AND telling him NOT to proceed any further becuase the chance of success was low. And spent 1-1/2hrs of FREE texting explaining and re-explaining detail upon detail of what was involved and the low chance of success, but he wanted a different answer, that I could not provide. (I still have that exchange) Even after he had decided not to proceed and I agreed, he changed his mind wanted to go forward, knowing the low chance of success, insisting I try TWICE what I would normally do for the attempted repair price. I even foolishly (as he was trying to renegotiate the agreed upon price AFTER we had agreed and I had done the work) did _3_ times the attempted repair, withOUT changing the cost from _1_ attempt to appease him. And yet, as he said here, he STILL stiffed me on the agreed upon payment for diagnosis and 1 attempted repair. I had even been contacted afterwards, by someone I had reached out to for an opinion on this fix, with a possible different approach to try, but when I saw I did not even receive the agreed upon price for the diagnosis, I realized I could not trust his word to pay for more work, so I dropped the matter, losing only what I did, no more. I lost several hours on this effort and feel taken advantage of, given his opinion here and stiffing me on the agreed payment, but always feel I need to give the customer the benefit of the doubt and every possibility of success, going above and beyond what others would in explaining and effort, but sometimes its costs me, as it did here.

  • Susanna M. Nov 8, 2016
    Computer Repair
    Verified Review
    Five Stars
    Very knowledgeable, friendly, and professional. I would absolutely recommend Missing Pieces for computer repair.
  • Tom P. Sep 27, 2016
    PC Computer Repair
    Verified Review
    Hard drive failure
    My hard drive failed and I was afraid I would lose all of my files. Tom saved the files and guided me through the whole process. I would reccomend him without reservations
  • Karmen K. Sep 7, 2016
    Computer Repair
    Verified Review
    Very knowlegeable computer repair
    Very knowlegeable
  • Bernadette S. Aug 31, 2016
    Computer Repair
    Verified Review
    Great work!
    Tom's work was excellent. He kept me informed frequently during the process. He was personable as well as skilled. My only regret is that he didn't tell me that I'd have to leave my computer with him before I arrived with it. He did, however, have the work completed in only a couple days.
  • Diane T. Jun 21, 2016
    Computer Repair
    Verified Review
    Just what I was looking for! Would hire him again in a heartbeat. Tom reminded me of the engineers I used to work with 20-30 years ago who were inventing everything new computers were doing, so he knows his stuff and gets right to it. He meets you at your level, and doesn't condescend just because he knows more than you do. I got my old laptop migrated to my new one, along with a backup on an external hard drive and an on-going Windows 10 primer while he was working, and he answered my endless steam of questions. I look forward to working with him again - my Mum has a computer that needs some work...
  • Charles F. Jun 3, 2016
    Computer Repair
    Verified Review
    Tha Dude's Wicked Schmaht! At my request, Tom took care of that nasty Win10 upgrade that I did not want! He cleaned my machine, showed me how to keep it that way. Best part, he only shot the breeze with me while he was working, keeping the price reasonable.
  • Mayuri J. May 15, 2016
    TV Repair Services
    Verified Review
    On time and reasonable pricing
  • Lorraine C. May 9, 2016
    Computer Repair
    Verified Review
    Tom not only removed some nasty viruses on my son's computer but he installed extra features he thought my son might enjoy, such as movies and games. I will definately seek Tom's help again in the future and will gladly refer him to others.
  • David S. Feb 19, 2016
    Router Setup and Installation Services
    Verified Review
    Tom came to the house to set up our router and resolve any conflicts to be sure all worked well together. I'm very happy with his work and will definitely use him again.
  • Therese D. Feb 19, 2016
    Printer Repair
    Verified Review
    Excellent, knowledgeable person in his field.