My laptop died, motherboard, hard drive and all. I did a search for computer repair and came up with Joshua at peoples geek, fairly close to my own home. He was fabulous, very accommodating, knowledgeable, and informative. He kept me in the loop constantly until we came to a solution. He found a great new laptop for me and downloaded all my old disks that were from an old back up, plus he got my Microsoft Office on because I have the security key. Since then, Norton 360 has restored all my old files, because I have an online restore service with them, and the files had just been backed up that very morning prior to the computer dying. I now have all of my old Pictures, documents, everything. I cannot be more pleased that I am now. I would recommend Joshua highly.