What should the customer know about your pricing (e.g., discounts, fees)?
We have standard rates but usually like to discuss project before sending a final quote.
What education and/or training do you have that relates to your work?
Yes, we go to training conferences as well as keep up with online training whether lynda.com or other.
What types of customers have you worked with?
Explainer and promotional videos demonstrating their story, product, mission. Often this includes animations and motion graphics, especially in the tech world but not always.
What advice would you give a customer looking to hire a provider in your area of work?
Have a good conversation if you can with the professional(s). Developing understanding of product/purpose/vision and what can and cannot be done is so important. Set expectations up front as well.
What questions should customers think through before talking to professionals about their project?
We are trustworthy, honest, and do really care. Not doing it merely for money but for the love of it!