Mark, Tom, and all of their crew did a very good job working, what became a difficult install, to completion. After inspecting both sides of my chimney, they found that one side had cracks and recommended a steel liner (standard as a one time long term fix to old cracking brick and terracotta chimneys). I already knew this was a possibility, so after they very reasonably worked with me on price and additional services, I had them start right away!
They later found that the steel liner could not fit past some over poured concrete in the side that needed work, and without any change to the price, they showed me the problem, listed the possible solutions, and went right to work trying them.
It took an extra day, but their crew came together to finish the job and ensured that, even with the delay, I was not without heat overnight! Great guys to work with and insistent on making sure you are happy with EVERYTHING along the way, even down to the cleanup at the end!