Sonny was professional, forthright, and helpful. He gave me a range based on my description before coming and upon seeing the place, his quote had no surprises. He also pointed out the well designed and constructed features in my apartment so I wouldn't have to worry about someone trying to sell me a bogus or unnecessary service. As a single woman, who typically spends a lot of time meeting with or calling different service men (i.e. Painters, plumbers, etc.) in order to prevent being charged a "female needs help" premium, I appreciated his feedback and consistency. Although I had originally reached out for a paint job, We also spoke about my floors and he only listened and asked questions. When it became apparent that I wanted to do something about them but did not have time to look for another service provider, he told me how to do the work myself. When I stated that I did not have time because of my circumstances, he mentioned that his company could do the work, gave me the cost of supplies, and provided a reasonable labor quote.
He showed up on time, and despite coordination problems with my building's management company (the representatives were rude and uncompromising), Sonny helped to navigate and negotiate the process and worked with me. He inquired, and saw that the management company was trying to force me to use their services, which are subpar to mediocre at best, and overpriced. He not only got the job done and done well, and within the time limit that he specified, but he also noticed a few touch ups that were necessary while he was working and took care of them without nickel and diming me. He saw how the "professionals" around me were trying to take advantage of me and words can't express my gratitude that he understood what I normally deal with and that he went out of his way to provide the most exceptional service he could provide and to be fair.
I have never seen the level of professionalism, attention to detail, fairness, and quality that I saw from Sonny and the Dino & Sons professionals from any other professional service that I have worked with. I had a renovation in the past, have had the apartment walls and floors touched up from time to time, had plumbing fixed, and locks changed. Sonny understood my concerns about protecting my original wood floors and that I valued my apartment. He also understood that I am a full-time graduate school student who attending school out of state and who is renting out my apartment only to maintain it while I have to be away. He didn't take advantage of the situation as many try to do. He works hard, is proud of his work and is diligent. Not only will I hire him and Dino& Sons again, the next time I have a need, but when I have a project, I will reach out to Dino & Sons first to see if they provide the service before reaching out to anyone else. That will save me time, frustration, and ultimately money; however, more than that reaching out to Dino & Sons feels more like making an investment in my home than an expense. They understand that you care about your home, that you want the work to last, and they provide service at a minimum at the quality that paying customers expect. On the other hand, I would say that they set the bar high and will exceed your expectations. I am happy to have had the pleasure of working with them.