FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Dustfree, our pricing is transparent and fair, always focused on providing the best cleaning service to our clients. When you hire our services, you can expect the following: 1. Clear and Competitive Pricing: Our prices are based on the type and size of the cleaning service you need. We do not charge hidden fees, and all costs are explained before any work begins. 2. Special Discounts: We offer discounts for new clients, seasonal promotions, or service packages that ensure greater savings without compromising quality. Keep an eye on our offers! 3. Additional Charges for Extra Services: If you request services beyond the standard package, such as deep cleaning, hard-to-reach areas, or any other extra service, additional charges may apply. We always inform you in advance about these options and extra costs so that you have full clarity. Our commitment is to offer high-quality service at affordable prices, and we ensure that all pricing information is clear and understandable for you.
- What is your typical process for working with a new customer?
At Dustfree, we aim to provide a simple and efficient experience for our new clients. Below is our typical process, designed to ensure everything runs smoothly: 1. Initial Contact: When you reach out to us, our team will be ready to listen to your specific cleaning needs. You can contact us by phone, email. 2. Needs Assessment: After the initial contact, we schedule a visit or consultation to understand the space to be cleaned, the type of service needed, and any specific preferences or requirements you may have. 3. Customized Proposal: Based on the assessment, we provide a clear and detailed proposal, outlining all costs, including any discounts or service packages. 4. Scheduling and Service: Once the proposal is approved, we schedule the service at a time that works best for you. On the day of cleaning, our team arrives on time and ready to deliver high-quality service. 5. Satisfaction Guaranteed: After the service is completed, our priority is to ensure your complete satisfaction. If any adjustments or additional needs arise, our team is available to address them. We are committed to making your cleaning experience as easy and efficient as possible, providing professional and reliable service from the first contact to the completion of the job.
- What education and/or training do you have that relates to your work?
With over 4 years of experience in the cleaning industry, Dustfree has built a vast knowledge base and practical expertise. During this time, our team has gained extensive experience in both residential and commercial sectors, handling a wide range of spaces and needs. In addition to hands-on experience, we invest in ongoing training to ensure our professionals stay up to date with the best practices, cleaning techniques, and products available. This training ensures we provide efficient, safe, and high-quality services, meeting the diverse needs of our clients and projects. Our commitment to excellence is reflected in our experience and the continuous training of our team to ensure the service we provide meets all our clients’ expectations.