4.0 star rating 12/29/15
I have a lot of good things to say about Dyno Moving and the movers who assisted me in my recent move from LIC to West Harlem on a gross rainy Thursday morning. I'll start with the the positives before explaining why they were docked an otherwise well-deserved 5-star review.
--Their prices are very reasonable. For 3 movers (very fast, efficient and qualified guys) and a van, I was quoted $75/hour for a 2 hour minimum and a $75 travel fee. I was only moving a studio's worth of stuff, and mostly everything was medium to medium-large sized -- no huge cabinets, sofas or anything like that, so I figured it would be finished quickly. Other companies quoted me upwards of $450 for 2 men and a truck, some were flat-rate or hourly. Either way, it was double the price almost every time.
--They're very efficient. The job actually did get finished in 2 hours, even considering the light rain. Granted I went from a 2nd floor walkup to a ground floor apartment, but even so, I was pleasantly surprised. From start to finish -- including traveling from West Harlem and unloading, it took them 2 hours flat, for which I was very impressed. There was no stalling or chit-chatting, and they were loading things on their backs to bring down larger items and heavier boxes, meaning all 3 guys were pulling their full weight in labor.
--They were friendly and professional. The movers were generally very friendly and did a great job taping things up and making sure things were packed properly if I hadn't taped it up as well myself. I appreciated their going the extra mile to make sure things were done well.
--They were super late. For good reason, I had booked a 9 a.m. move for a Thursday when I should have otherwise been working. I planned on being at work as early as possible after my move, so I needed the move to begin on time. The night before I confirmed with the main manager/owner Alex for the 9 a.m. move. The next morning I waited until 9:30 a.m. before finally calling to get an ETA. No one really knew where the guys were and said they'd call back after talking to the dispatcher. I waited another 15 min or so, still didn't hear back. I called again and was told they were just leaving. I was eventually told it was because there was a ton of traffic, for which I could understand, but I explained that I had been waiting nearly an hour. I don't know if it's because there is no deposit or booking fee that they didn't seem to care much, but there wasn't much of an apology for this, which was really disappointing. If anything Alex told me that I "had to understand...it's the city," and that I "wasn't even paying for this time" which I also found kind of unprofessional.
I wasn't heated about the situation but explained to him that while I understood that maybe his movers experienced unexpected traffic that morning, I was incurring a huge inconvenience because my move was starting so late and asked for a discount. He refused and then told me that "we could talk about it later." That didn't end up happening and I paid full price after multiple calls to confirm the movers' ETA and the move starting an hour late.
Overall, I was impressed with the actual labor and experience but was disappointed with the management and customer service. I'd probably book again with them again should they offer a similar rate because it could've been much worse.