1. Monroe Moving Pro
- 1 year in business
- 107 hires on Thumbtack
- Serves Tinton Falls, NJ
"The movers themselves were great. They arrived right on time, they worked efficiently, were friendly, and everything went smoothly. They did end up taking about 2 hours longer than I was quoted, but I never felt like they were wasting time.
I did have some frustration working with the office staff prior to the move though. I understand there were some unusual circumstances going on, and that made preparing everything beforehand stressful. But this lead to us really stressing out right until the day before the move. They were apologetic and did their best to make up for the mix-up, but the last minute back and forth, combined with the fact that the quote ended up being short by about 40% the actual final cost (mostly because of the added 2 hours, but also partially because of additional fees that were glossed over) make me feel it necessary to take out 1-star here.
I think I also noticed in some reviews others were offered to have someone come to the site to assess everything to help make the quote more accurate. This wasn't offered or at all mentioned to us and may have helped reduce that planning/cost frustration significantly. Between the above and the fact that it took them a couple weeks to even tell us there was a mix up, we would probably have given 3.5 out of 5 stars, if it was an option."