FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our services are flat rate based. Meaning you never pay more than what we estimate unless we have notified you prior to work being started. We do not believe a customer should pay for a 6 hour repair job when part of that time was installing software updates, cleaning up the equipment, or diagnosing the issue. You get all these services for a Flat Rate no matter how long it takes.
- What is your typical process for working with a new customer?
With new customers we try to get as much background info as possible. Not only do we want to know about your equipment but we also need to know about the expectations of the person who will be using the equipment. Our custom built systems are designed to work with your needs. If you play games, or have multiple browsers, and work using several websites and software packages at one time we want to deliver the best experience possible. We design all systems with your needs being the first priority.
- What education and/or training do you have that relates to your work?
I have a degree in Computer Network Security. This is very comforting to our home and small office customers. Knowing you can come to us for repairs as well as securing your home or office is satisfying.