I found Michael Barr and "Fix My PC" a few years ago via an internet search when my HP personal computer had turned into a slug. I called and received a call back the same day and within 24 hours Michael came to my home, did a thorough diagnostic, found the problem and made it go away. I am a computer "illiterate" and Mike is so infinitely patient with clients like me. I have been Mike's client for a number of years and now he generally works on my computer via the internet. That makes it quick, painless and always, always he fixes the problem. Mike is thorough, professional, very knowlegeable and pricing for the service he provides does not create a great gaping hole in your pocket book as other service providers can such as Best Buy, Office Depot, etc can. I would not consider using any service other than Fix My PC.