1. CREW4 Moving Solutions
- 5 years in business
- 66 hires on Thumbtack
- Serves Elmira, NY
"We wish we could say this was an awesome experience, but it definitely had some difficulties.
Garrett sent 4 movers and a 28-foot box truck for our move. We were moving an entire household from 3 storage units and some additional stops for other items.
The crew arrived about 45 minutes late (we were not charged for the time) to the storage facility. The load in went fine. The first unload seemed to take longer than what we thought was reasonable with 4 guys. We had some concerns regarding the crew (i.e. complaining, slowness, etc.). We called Garrett, who called the crew and the concerns were addressed. Garrett was very apologetic. The second trip went smoother also noting this was after Garrett spoke with the guys.
We also had some issues with fragile items being broken. We again spoke with Garrett. While it was not covered under his insurance, we worked to come up with a reasonable and amicable solution.
The move was scheduled to take about 6-8 hours; the crew was here for about 12 hours. The quote and agreement we had with Garrett was an hourly rate, so it cost us much more than we planned on. Because of the time it took, we also have things we will have to move ourselves. They also did not assemble furniture.
Besides what seems like many negative aspects there were also positives. The guys moved a large, heavy wood-stove out of the house for us. They were personable, polite and careful. Garrett was attentive and understanding. He did what he could from a distance to make things right and easier for us."