FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The form for pricing is fairly rigid. It does not allow for a lot of flexibility I am very fair, maybe too fair with my pricing. A lot of times one can help and guide a willing customer to do a repair by themselves. i give them confidence they can do it with the assurance I will be there for them and will come to them if needed. people are intimidated with electronics, but real simple repairs one can instill confidence y phone.For this kind of thing I just ask them for a gift card of whatever they wish in value. on my end, no time spent except on the phone. Some one learns something about their equipment. I like to share my knowledge. I do this with the simplist of repairs where there is no chance of any one getting hurt.
- What is your typical process for working with a new customer?
LISTENING to what the customer wants and suggest solutions. I usually meet a new customer and listen to the issues. My mind starts providing solutions right away. These ideas are presented in the conversation and we would sharpen to what the customer can use and what they want. The brainstorming with the customer is the best way to understand the customers needs.
- What education and/or training do you have that relates to your work?
Always dabbling in some sort of technology, but my knowledge comes from my training at Edison tech High School. I majored in electronics and graduated in 1967. I then the very next day started my career that spanned for 40 years at Rochester Telephone/Frontier and I became an excellent technician. I tend to look at the problem and the gears start turning right away for a solution. I worked repair and installation at the company, but split between the Switching network and Business phone installation. I enjoy listening to the pleasure of a customer and the feeling they were happy with me and my know how. Even more I enjoy the handshake and smile when I encounter the customer one on one. I always strive to provide some sort of solution always backed up with a plan B.