I simply could not be more pleased with my experience with CJ from Waterflow, cannot imagine ever hiring anyone else for projects in my apartment, and am already recommending him to my friends. I received several quotes through Thumbtack for contractors to replace my bathroom vanity and sink. However, I made the decision to hire CJ very early in the process based on his way of communicating. CJ was always highly responsive incredibly polite, and followed up to check in on my plans without ever making me feel that I was being pressured. On the day of the installation, he was a little delayed due to traffic but called precisely at his promised arrival time to let me know. He was also very engaging and easy to communicate with and I learned a lot from observing him. I have been a member of the Co-Op board for my building for many years and also undertook a major renovation in my apartment a few years ago. As a result, I know a thing or two about dealing with contractors. With all things considered, working with CJ has been my most positive contractor experience to date.
I had decided to replace the vanity and sink in my bathroom but elected to keep the original faucet, which went well with the decor. In hindsight, this was not the best choice since the existing faucet turned out to be quite corroded once CJ was able to remove it. I am also quite handy and have built and repaired many things in my home myself, but knew that this job was beyond my ability to take on alone. I appreciated the fact that CJ was always receptive to my suggestions. He was very patient in everything that he did and worked delicately and carefully to preserve the existing faucet, taking his time to lubricate all the joints and make sure that al of the mechanisms were working properly.. Unfortunately, a key connector, which was probably already broken and glued together, came apart as he was trying to install it on the new sink. It was clear that we were not going to be able to reuse the old unit after all and CJ drove me to the hardware store to get a replacement. Before we left the store, he made sure that he checked all of the mechanisms for the one that we would purchase and made sure that h=it would be compatible with the new sink and vanity top.
Unlike many contractors that I have worked with, CJ actually read the manual for the new faucet to make sure that his approach to the installation was correct. However, he clearly understood all of the mechanisms that he was working with and would take the time to explain things to me as he went along. I learned very quickly to trust his judgment. We ended up having to remove the bathroom door in order to get the new vanity in place, and there were quite a few challenges related to the alignment of the drain and accommodation of the shutoff valves and other existing fixtures with the shelving inside the vanity. All of this made the job take a lot longer than anticipated, but CJ remained incredibly patient and focused on all the finer details necessary to get the job done right. He was also fully prepared to honor his original estimate, which was beyond reasonable. Knowing it was well deserved, I paid CJ almost all of the extra cash that I had on hand and would have gladly paid even more. His attitude throughout the entire process was simply outstanding and his work ethic is exemplary. CJ will be my go-to hire for any other projects that I take on in my home.