FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent and upfront pricing with no hidden fees. Here are a few key points customers should know: ● All-Inclusive Pricing In most cases, the price you see includes the battery, professional installation, and recycling of your old battery. Taxes are calculated at checkout based on your location. ● No Hidden Charges There are no surprise fees. If additional charges apply—such as a nominal mileage fee for remote areas—they will be clearly communicated before service is confirmed. ● Mileage Fees If the installer is located nearby, there is typically no mileage fee. However, for customers in more remote areas, a small mileage fee may apply. ● Discounts and Promotions We periodically offer special discounts, promotional codes, and seasonal pricing. ● Warranty Included Every battery purchase includes a manufacturer warranty, and our service is backed by a satisfaction guarantee. Our goal is to provide competitive, fair pricing with outstanding value and convenience.
- What is your typical process for working with a new customer?
We strive to make your experience as seamless and efficient as possible. Our typical process for working with a new customer includes the following steps: 1. Initial Contact Our support team is available to assist with product selection and answer any questions. 2. Service Booking Once the appropriate battery or service is selected, the customer books an appointment online or through one of our representatives. We offer real-time availability for on-site installation. 3. Installer Dispatch We promptly dispatch a certified installer to the customer’s location. Most installations occur within a short timeframe, often same-day. 4. On-Site Installation Our technician arrives equipped with the selected battery, performs the installation, and tests the system to ensure optimal performance. 5. Completion and Support After installation, we provide the customer with a summary of the service and warranty information. Ongoing support is available should any questions arise. Our goal is to deliver a hassle-free, professional experience from start to finish.
- What education and/or training do you have that relates to your work?
Our technicians are highly trained in all aspects of automotive battery service. A key part of our process involves the use of professional-grade battery testers. This accurately assesses battery health, charging system performance, and potential electrical issues. This ensures we provide reliable, data-driven service and only recommend replacements when truly necessary. Our team is also certified in the safe handling, installation, and environmentally responsible disposal of automotive batteries. We stay current with evolving vehicle technology—including hybrid and start-stop systems—through ongoing technical training. In addition to technical expertise, we emphasize excellence in customer service, ensuring every interaction is professional, efficient, and respectful.