I had been having problems with my kitchen sink for about 4 years. First, the water never ran hot. Then, the drain was constantly getting clogged. Unfortunately, I was unable to unclog it myself this last time. Matt arrived, on time, and basically told me what the problem was. He explained everything while he was working. His price was reasonable, unclogged my drain, but more importantly: I have hot water!! I will be calling him in the future with other projects.