FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are a "no fee" agency which means we don't charge for quoting/booking custom trips or components and we don't charge a fee to make modifications or cancellations to your reservation. We are paid commission by the vendors. That commission is already included in the prices you would get if booked directly with the vendors or online so you're not paying anything extra. The only time we charge is a fee is for non-commissionable flights. Flights are usually non-commissionable if they are economy flights that are not part of package. In those cases we charge a $25 per ticket fee but the price is often still less than you would get by booking on your own for international flights.
- What is your typical process for working with a new customer?
I like to ask my potential clients some questions to get an idea about what type of trip they're looking for. Then, I present my potential clients with a trip plan and quote, or a few quotes, depending on the location and type of travel. If they like the plan then we can go ahead and book that or I can present them with more options to choose from.
- What education and/or training do you have that relates to your work?
I travel to experience varies cities, activities, cruises, and resorts. I also stay up to date on travel information by reading travel magazines, online reviews, and frequently attending online and in-person training sessions. My certifications include: -Norwegian Cruise Line Specialist -Starwood Pro certified (Starwood hotels and resorts include the Le Meridien, W Hotels, St. Regis, Sheraton, Four Points, aloft, Luxury Collection, and element brands) -FRHI Hotels and Resorts Expert (FRHI Hotels and Resorts include the Fairmont, Raffles, and Swissotel brands) -Hyatt hotel expert -MGM Hotels and Resorts International Master Specialist -Mexico Certified Expert -Aruba Certified Expert -Greater Ft. Lauderdale Certified Expert -Orlando Certified Expert -Hawaii Certified Expert -Central European Quartet countries (Hungary, Poland, Czech Republic, and Slovakia) -Palace Resorts Specialist -Palace Resorts Wedding and Vow Renewal Certified -AMA Waterways River Cruises Specialist -Cayman Islands Specialist -Miami Cruise Agent Specialist -Sea World Parks and Entertainment Specialist -American Airlines Vacation Specialist -Fiesta Americana Expert -Puerto Rico Travel Expert -AM Resorts Master Agent (Secrets, Dreams, Zoetry, Now, Breathless, and Sunscape brands) -Antigua and Barbuda Insider -Catalonia Specialist