She seemed to really care that you received your maximum refund. I was only surprised in that she asked minimal questions about possible income/deductions that I may have had. For example, she asked about W-2's and 1099-INT, but not 1099-DIV. She asked about my home sale and donations, but not about business expenses and moving expenses. I have always prepared my own taxes, but with many new things in 2016 I wanted to make sure I didn't miss anything. I suppose I expected her to ask about every possible thing I did that I may not have received a form for. I also thought she would do my local taxes, but she only does federal and state. Only other concern is that she didn't tell me what all I needed to bring (i.e. my wife's ID) ahead of time. That all said, she did do a good job and was happy to answer all of my questions from the research I did on all possible income/deductions. She was very professional.