I had a 8GB flash drive that had all of my important college class papers and projects on it. While it was plugged into my computer, I accidentally bumped the flash drive and it got bent. My computer would no longer read the flash drive. I was incredibly nervous that I had lost all of my data. Thumbtack put me into contact with several companies, and I am extremely glad I went with WGA Computer Service Center and Norman. Norman explained every detail and step of the process. He was extremely honest that they may not be able to recover my data on site, but if they couldn't they would send it off to other company that they work with. He was upfront and honest about the pricing. I was told my device would be looked at and diagnosed within the next 24 hours. I received a call less than two hours later that my device was already fixed. When I came back in, we double checked that all of my data was recovered and it was. Everything was above and beyond from the friendliness, the explanation of everything, the fairness of the price. I would highly recommend WGA to anyone with computer problems, and I will definitely be going back to them for any computer problem I have. Thank you so much WGA and Norman!