Overall Cleaning Service

Thanks for your feedback, Elena, and the opportunity to clear things up. The area in the closet was mold, which I discovered and cleaned after moving several baskets and boxes. When we talked on the phone, I told you it would take me four hours to clean, because I am extremely thorough. The extra time resulted from me moving and replacing two beds and a room-sized area rug. Had you told me ahead of time that you expected me to move the living room furniture to clean beneath it, I would have told you then that it’s not safe for me to do so. I’ve never had a client ask me to move furniture or large area rugs; waiting for you to do that took extra time as well. Your instructions for the kitchen specifically were to clean only the floor and the left side of the stove top; however, I cleaned the entire stove top, scraped grease from the counters, and cleaned them. It’s unfortunate we weren’t a good fit.