1. Kaphar Roofing & Construction LLC
- 5 years in business
- 70 hires on Thumbtack
"Our home was flooded with water and the damage was tremendous. It happened from a pipe blowing off its cap from a very poor plumber's work who forgot to cinch the sleeve against the cap and stem in our upstairs bathroom wall's water pipe. We were lucky one of us was home to turn off the major water valve in the house. Kaphar came out immediately at an extremely late hour as soon as they heard about our incident. They came the same night it happened and were at our house within 20 minutes. They found the problem in the wall in about 5 minutes! The Kaphar professional that came that night was Chase Holmes. From that point forward our home was in great hands with the owner Charles, Chase and many wonderful team members doing quick demolition and water mitigation with sophisticated moisture review and analysis until everything was dry and ready for repair. The damage was extensive from several upstairs rooms to major portions of the downstairs. We even had structural issues caused from water soaking an area upstairs which made the heavily weighed section of our home sag down about 6 to 8 inches! The whole section had to be torn down and rebuilt. It's perfect! The repairs are impeccable, the team members experts in their field of construction work and all of them were very polite, considerate and professional. Kaphar was quick to take care of our home, and they also made sure to contact us and visit our home at least once a day if not two or more times a day. Their communication was clear, next steps were explained and planned WITH US throughout the whole process and the ATTENTION TO DETAIL made our home look brand new - it's 1,000 times better than when we bought it new! And the best part is they SHOWED UP WHEN they said they would, did EXACTLY what they said they would, worked above and beyond taking EXTRA STEPS to fix what needed to be fixed including correcting a different contractors poor workmanship from repairs made when our home was damaged from the 2013 tornado. They hauled off the damaged, unused materials, cleaned up everyday, and hired a professional cleaner several times throughout the process to keep our home clean and tidy while under construction. They worked with our insurance company on our behalf ensuring that all parties were treated FAIRLY AND EQUITABLY and satisfactorily. It was very comforting to have Kaphar by our side during this disaster. They gave us advice, offered options and kept us informed, and all along the way they educated us about what they were doing and why they were doing it. They provided an exceptional customer service experience, gave us quick responses to our questions or concerns, included us in decisions in every step and we TRUSTED them implicitly. We cannot express our GRATITUDE enough. We had someone care for our home, treating it as if it was their own in Kaphar. We highly recommend Kaphar, they are a very dependable and reputable firm. Their work is superior to ANY other contractor we have worked with - and unfortunately for us we've needed major repairs much too often. No one else will EVER touch our home again, Kaphar has us as life-long customers! Trust us, when you need help fixing your property after a major incident call Kaphar. You will be ecstatic about their service and so pleased with the exquisite end results from their work. We are expressing our gratefulness for them and giving them the highest praise and scores possible. We would give them 10 stars if that was an option. We hope you never have a disaster like this in your home but if you do choose to hire Kaphar. We are so happy! Kaphar is a top-notch company."