FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are a flat-rate company with transparent pricing and no hidden fees. We do not charge by the hour, so the price we quote is the price you pay.
- What is your typical process for working with a new customer?
At Elite Air, we make the process simple and stress-free from the start. It begins with scheduling a convenient appointment, followed by a thorough on-site evaluation to properly diagnose the system. We then provide clear recommendations with upfront pricing and tailored options when needed. Once approved, our team completes the work professionally, tests the system to ensure everything is operating properly, and walks you through the results. We also offer ongoing maintenance and support to help protect your investment and keep your system running efficiently for years to come.
- What education and/or training do you have that relates to your work?
20 years of field training with an unlimited mechanical contractors license as well as an EPA certification for handling refrigerant.