FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Liberty Air Services, we understand that every job is unique and requires a tailored approach. Our pricing is based on the specific needs of each customer and the complexity of the job. We believe in providing transparent and fair pricing, so we will always provide a detailed estimate before any work is performed. This estimate will include the cost of labor, materials, and any necessary permits or fees. Additionally, we offer competitive pricing and special promotions to help make our services more affordable. We accept all major credit cards and also offer financing options through our partners.
- What is your typical process for working with a new customer?
At Liberty Air Services, we pride ourselves on providing excellent customer service and a seamless experience for our customers. Our typical process for working with a new customer includes the following steps: Initial consultation: We will schedule a consultation with the customer to assess their needs and understand the scope of the project. During this time, we will answer any questions the customer may have and provide a detailed estimate. Scheduling: Once the customer has reviewed and approved the estimate, we will schedule a convenient time for the work to be performed. We will also provide a detailed schedule of when to expect our technicians on site. Job execution: Our team of highly-skilled technicians will arrive on time, equipped with the necessary tools and materials to complete the job. We will keep the customer informed of the progress and address any concerns that may arise. Follow-up and warranty: After the job is completed, we will schedule a follow-up call to ensure the customer is satisfied with our work. We also offer warranties on all of our services to provide added peace of mind. Feedback : We will reach out to our customer after the job is completed and ask for their feedback. We always strive to improve our service and your feedback is crucial for us. We believe in providing a personalized service and will work with each customer to ensure their needs are met and expectations are exceeded.
- What education and/or training do you have that relates to your work?
At Liberty Air Services, we understand the importance of staying up-to-date with the latest industry developments and techniques. Our team of technicians are highly trained and experienced professionals who have a wealth of knowledge in the HVAC field. We only employ certified technicians who have completed extensive training and education in HVAC systems, installation, repair, and maintenance. Our technicians are certified by organizations such as NATE (North American Technician Excellence) and EPA (Environmental Protection Agency) which are widely recognized in the industry. In addition to the certifications, we make sure to provide ongoing training to our technicians to keep them updated with the latest technologies, safety protocols and new regulations. We believe that continuing education is key to providing the highest level of service to our customers. We also have a strict safety protocol in place and all our technicians are trained to adhere to the safety guidelines set by OSHA (Occupational Safety and Health Administration). We are committed to providing the best service possible to our customers, and our team's education and training is a testament to that commitment.