Credentials

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?
  Our pricing is up front so there are no surprises or 'up sells'! We ask a series of questions and can dial in an exact price over the phone.
• What is your typical process for working with a new customer?
  Every customer is unique! Some customers have more questions than others, we will make sure you are comfortable with the process.
• What education and/or training do you have that relates to your work?
  There are two of us here. Matt the owner, is here early in the AM and has been in Customer Service since his very first job at 15. He worked for Power Vac before he owned it, giving him much experience with the details that go into cleaning commercial and residential air ducts, furnaces, boilers, and dryer vents. Matt is NADCA CERTIFIED (ASCS) and has owned Power Vac since 1998. Mary has been with Power Vac since 1998 as well. She has been helping customers get to know their HVAC systems for years. Prior to Power Vac, Mary worked in a hospital doing patient care.