FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the size and condition of your home or space. We offer both flat-rate and hourly options, depending on the type of service you need. Discounts are available for recurring services, and we never charge hidden fees. We provide a clear quote upfront, and services like oven, fridge, or interior window cleaning can be included in deep cleans upon request. We believe in fair pricing that reflects quality, care, and attention to detail.
- What is your typical process for working with a new customer?
We start by asking a few simple questions to understand your needs—square footage, number of bedrooms/bathrooms, and whether you need a standard or deep clean. We also ask about product preferences (e.g., non-toxic, pet-safe, scented or unscented). After providing a quote, we schedule your cleaning at a time that works for you. Our team arrives fully equipped and ready to deliver a thorough, high-quality clean. After the service, we follow up to ensure your satisfaction.
- What education and/or training do you have that relates to your work?
Our team members are professionally trained in residential and commercial cleaning protocols, including safe use of eco-friendly products. We emphasize efficiency, consistency, and high hygiene standards. All cleaners are trained on-site and follow checklists to ensure nothing gets missed. Additionally, we educate our team on customer service and professionalism to guarantee a great client experience every time.