FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our rates are regulated at a per-hour rate by an ODOT tariff based on the quantity of crews and trucks needed. Time starts and ends on your job site. We bill with a 2 hour minimum on weekdays and a 5 hour minimum on Weekends. Everything thereafter is pro-rated to the nearest quarter hour (15 mins). So you are only being charged for the time actually used to complete desired moving labor.
- What is your typical process for working with a new customer?
Customers can either call our office or fill out a move request on our website to start the booking process. From there our trained office staff will help the customer determine what size crew they need and how many trucks are needed. If the customer would like to book on shorter notice we do ask for a $100 deposit to hold our crews and trucks for the specific date and time. This is of course credited toward the move so long as the date is not changed or canceled. We then send over a confirmation E-mail with the move details. Lastly we call the customer the day before the move to confirm all the move details are in order. Our crews will maintain contact with the customer the morning of the move to let them know their ETA.
- What education and/or training do you have that relates to your work?
All of our employees are thoroughly screened and trained professional movers who do this every day for a living. We do not hire anybody that is not 'fit' for this type of work per State and Federal Department of Transportation Standards. Day labor and Un-trained Family members are not an option here so you can rest easy knowing that any employee coming to your home knows how to properly handle and take care of your most precious items.