INSPECT AND ANALYZE WATER/SEWER BACKUP IN NEW HOME
My son and his fiancé own a new home in Fishtown. They paid in excess of 500k for the home and took possession at closing in January 2016. This is their dream home and represents a major financial commitment on their part.
Since they took possession and ownership, their basement has flooded on two separate occasions in less than 6 months. As a result of the first flooding, the new flooring in the basement was damaged and now needs complete replacement. This expense will be borne by my son and his fiance. In addition, their worrisome concern about the prospect of future flooding has also led to capping the plumbing fixtures in the basement until some kind of fix can be achieved. This means the basement toilet and shower will not be usable for an indefinite period of time. On both occasions a significant amount of rain fell, so there may or may not be some question whether the combined sewer/waste water line that runs under their street was overly taxed by an unusually high volume of water that fed into the sewage line.
However, the question of backflow of water into such a new house also raised a significant question about the adequacy and workmanship of the home's newly constructed plumbing system. In an effort to investigate the facts concerning the builder's performance, I reached out to Josh at Solution Based Plumbing on an early Sunday morning. That same morning, as he headed into church, Josh told me he would make himself available to look at the situation later that very morning! I honestly could not believe that he would make himself available to assist me on such short notice.
When he arrived for the inspection as promised, he looked around, explained his preliminary findings, and recommended that he do a camera test of the water lines to assess and evaluate the situation. He made clear he would call the situation as he found it, and that he would not come to any adverse decision about the plumbing if his findings were simply "marginal" for poor installation.
Two days later, and as scheduled, Josh performed the camera test. He viewed the inside of the plumbing lines carefully and explained to my son and me what he was looking at as he went. He found two significant builder's performance issues in the water line leading out of the house to the street. He carefully detailed his observations and findings and explained their impact on the drainage issue and their contribution to the backflow my son experienced since moving into the house. He said he would follow up with a written report of his findings, and he proceeded to do so within 24 hours after leaving the house.
IF EVER my son needs to deal with plumbing-related issues that the builder refuses to address under his warranty, my son (and I) will not hesitate to call Josh back for assistance. There are several reasons I can say this without hesitation.
Josh is competent, well spoken, polite, professional, objective, responsive, and honest. He and his company provide a level of service that is uniquely reliable for customers who are looking for fair, honest and reasonably priced solutions to their plumbing problems. His wife, Stacy, provides tremendous administrative support to complement Josh's hands on involvement.
This company and its owner/operator is the real deal that customers in need of plumbing services are looking for. Josh and Stacy fully acknowledge the importance of customer focus in delivering a vital service to the public, fully consistent with their statement of ethics which you can view on their website.
Thank you Josh and Stacy!!