Murray responded to my request quickly and came out the next day to provide a quote. I appreciated that he did some diagnostics (took off the front panel, felt the pipes, etc). The other plumbers immediately told me I needed a new water heater without that assessment. He provided two options and when I decided to get a new water heater, he came out the next day and was able to find a larger one to provide me with more hot water. Also, he gave a 1 year warranty on the work done (which none of the other plumbers offered). He added an expansion tank with the installation to help preserve my pipes as well. Further, when I noticed a small leak in my kitchen sink, he took some time to look at it and gave me a quick fix/told me where to go for the part and how to fix it myself. Overall, I had a very positive experience and would use M Resnick Plumbing again.