Jim responded quickly to our project request.
He was available within a couple of days, and arrived exactly on time, despite being 20+ miles away.
He was at our property for a couple hours, carefully diagnosing the issue, and painstakingly cleaning the fireplace burners.
He noted a couple of options for improved functionality, but completed the repair, as well as a full diagnostic of the unit.
Jim was honest, reasonable, and great to work with. Hopefully we don't have any further issues with this fireplace, but if we do, we will contact Jim.