FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I have a one-hour minimum charge for house calls and a half-hour minimum for remote support. For house calls more than 30 minutes away from the east end of Pittsburgh, my minimum is two hours. A quick fix that takes less than 10 minutes will usually be free unless a long drive was involved; otherwise, I round to the nearest half-hour. I don't charge for travel time, unless a problem can be fixed remotely and the client opts for a house call anyway. Appointments outside my normal work hours or on the weekend are subject to my emergency rate. The emergency rate also applies if I have to reschedule someone else's appointment in order to accommodate you more quickly. For more information on my policies and rates, please visit http://www.computerwizard.us/rates.html .
- What types of customers have you worked with?
Removing viruses and spyware Diagnosing and replacing faulty parts Setting up new computers, tablets and phones Advising clients on what to buy (and what not to buy)