Berkshire Travel

Doug was very prompt, had good suggestions, and was efficient in booking our travel to the Bahamas.

My fiance and I decided to use a travel agent to plan our honeymoon, as we didn't have the stamina to plan something in addition to the wedding. We just returned from our trip to Cancun and the resort we chose was lovely. Great beaches, friendly staff, very relaxing, gorgeous rooms. Doug sent a list of various resorts within our budget and preferences. The issue and source of frustration for us was that we were told on several occasions that we did not have to check ourselves in for our departing or returning flights. I ended up looking to see if we'd been checked in before we left for the trip and realized we had not been and had not received communication stating Doug was unable to do this. This resulted in my new husband and I being placed in the final boarding group for Southwest where there is no assigned seating. This happened for both departing and returning flights; we were unable to sit together on our honeymoon flights, which may not seem like a big deal...but it was our honeymoon. I just wish we had been told from the getgo that we would have to check ourselves into the airline or it had been communicated that he was no longer able to do so.

Helped plan/book a trip to celebrate graduation for my family and one other family -- 9 people in total. The resort he suggested is the one we ended up booking despite us having him research many other options. He was very responsive - usually getting right back to us with information. The only negative was the trip cost $200 more than he quoted due to system glitch. We are looking forward to the trip!

I am a first time traveler planning a big trip but thankfully Doug made everything very easy and stress free! He was able to explain everything thoroughly, and was very knowledgeable about the many different destinations and possibilities. I would highly recommend him to anyone looking into traveling but not wanting to deal with the stress of it all! 5 out of 5 stars for sure!

Doug has helped us plan our 50th anniversary to the Dominican Republic. We appreciate his knowledge of the eg ion and being so patient with us during the entire process. We are in the process of booking our all inclusive resort. Will definitely update when everything is completed and report on our resort. Would definitely recommend him. We are in TX and he is in PA. Thought that may be too long distance. However, through emails and phone calls we accomplished the task

Doug has been fantastic! My boyfriend and I were looking to get a travel agent to help us plan a trip to Jamaica. We are going in June of 2017. After giving him the details of what we need and want, Doug provided us with SO many resort options. Doug fulfilled all of our needs and we didn't have to ask twice! The pricing was all well within our budget for the intended 5 night stay. Doug listened and then took care of everything.. even my very picky request about seating for the plane (thank you again). He has been there when we need him, answered all of our questions, and made the entire process a breeze! My boyfriend and I are so very excited to take our trip next summer and we intend to use Doug again whenever we want to plan a vacation! We are happy customers for sure. Thanks again!

It was our Honeymoon. We paid extra to get an ocean view room. We didn't get that, instead we got a room with view of construction 24/7. We were never told the place was under construction. When we first arrived we had paid for transportation to and from the airport to the resort. They said we were not on the transportation list and wanted to charge us again. The travel agent told us that the resort was 4 stars, it was actually 2 stars at best. Not happy.

Doug Swoyer was perfect. He spent a great deal of time searching for us for the right place and price. Other agents didn't want to hear our needs. They seemed they just wanted our money and send us any where. Doug listened and came through. The airplane had a problem and we could go until the next day. Doug took care of everything and what to ask the air line. The entire event was a dream come true thanks to Doug.

Doug had been amazing through my whole experience. He was very responsive right away and continues to be. I would recommend him!

Doug was absolutely fantastic! We wanted to book an adults only all inclusive resort and Doug helped us find exactly what we were looking for and in a timely manner. He worked with out budget and preferences. We will use him again and would recommend him!

Doug was very timely and proffesional .he was ready and willing to go above.. definitely would use him again..His costs beat every one I found ! thanks Doug..I Haven't left for vacation yet ..so far it has just been the set up .can give overall all experience when I return :)

Doug did a great job helping us schedule our summer getaway. He is open to assist any way he can. I was satisfied with his service and would recommend.

Doug is very patient, helpful and kind and was able to get us a deal that we all could afford

Doug is wonderful to work with. He is patient, understanding and has a wealth of experience in the travel industry. He is my new "go-to" travel guy.

Doug was very helpful, not pushy, but there when I had a question or with suggestions for ways to get what I wanted. Very personable, not complex. Very good to work with!

Doug has been extremely helpful working with me and my group of 8 women and how picky we can be. He has been a pleasure to work with thus far and I cannot wait to get to Cancun!

Doug has been absolutely exceptional during my search for honeymoon accommodations. I am a very picky traveler, fierce researcher, look for the best and have high expectations for my vendors. Well the best is Doug! He has been extremely diligent in his search for our honeymoon destination. Doug has provided so many various choices and detailed information about each option. He even provides personal experience details about locations he has visited and describes each resort and amenities. Doug is responsive and quick in providing information. He also listens!!! What an important quality! He provided us options that fit exactly what we were looking for. And without listening to our needs and wants, that wouldn't be possible. I have not chosen a final location yet but have no doubt that the process will continue to be as seamless as it has been thus far.

Doug was a great help for us in planning our honeymoon. He was able to answer and find the answers to all our questions. We would definitely recommend and use Doug again.

Doug was just wonderful to deal with. He really knows his stuff. It didn't take long for us to narrow down our destination options and make a choice as Doug had plenty of pros and cons for us. Couldn't have been much easier. Thanks Doug!