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Alejandra B.
Dec 16, 2015
Honeymoon Travel Specialist
Verified Review
It was our Honeymoon. We paid extra to get an ocean view room. We didn't get that, instead we got a room with view of construction 24/7. We were never told the place was under construction. When we first arrived we had paid for transportation to and from the airport to the resort. They said we were not on the transportation list and wanted to charge us again. The travel agent told us that the resort was 4 stars, it was actually 2 stars at best. Not happy.
Replied to Alejandra B. - Dec 16, 2015
Rebuttal: Upon hearing of the client's negative experience, I immediately e-mailed both the resort general manager, and AM Resorts local sales rep. I was then sent a resort map showing where the construction area was, and where they were "upgraded" to. They were upgraded to a "preferred club oceanview suite" with a set of buildings & courtyard between them and recently started construction. The resort manager has offered them a choice of 3 free nights on a future stay, or refund of 2 of their 7 nights stay. Clients have not responded.
Resort is rated either 5-star by most travel suppliers and "golden 6 apple" by Apple Vacations (their highest rating). I have had three other couples stay at this same resort during 2015. All have stayed for more than a week. All have had nothing but positive feedback & loved the resort.
The review below from Mark P (below) is also ffrom a client who spent 10 nights at this same resort. ENOUGH SAID !!!
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Mark P.
Oct 20, 2015
Travel Agency Services
Verified Review
Doug Swoyer was perfect. He spent a great deal of time searching for us for the right place and price. Other agents didn't want to hear our needs. They seemed they just wanted our money and send us any where. Doug listened and came through. The airplane had a problem and we could go until the next day. Doug took care of everything and what to ask the air line. The entire event was a dream come true thanks to Doug.
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Alexanderia W.
Jun 3, 2015
Travel Agency Services
Verified Review
Doug had been amazing through my whole experience. He was very responsive right away and continues to be. I would recommend him!
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Brittney P.
Apr 9, 2015
Travel Agency Services
Verified Review
Doug was absolutely fantastic! We wanted to book an adults only all inclusive resort and Doug helped us find exactly what we were looking for and in a timely manner. He worked with out budget and preferences. We will use him again and would recommend him!
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Jay .
Jul 31, 2014
Travel Agency Services
Verified Review
Doug was very timely and proffesional .he was ready and willing to go above.. definitely would use him again..His costs beat every one I found ! thanks Doug..I Haven't left for vacation yet ..so far it has just been the set up .can give overall all experience when I return :)
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Steven R.
May 15, 2014
Travel Agency Services
Verified Review
Doug did a great job helping us schedule our summer getaway. He is open to assist any way he can. I was satisfied with his service and would recommend.
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Gerri D.
Apr 15, 2014
Travel Agency Services
Verified Review
Doug is very patient, helpful and kind and was able to get us a deal that we all could afford
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Susan Y.
Mar 12, 2014
Travel Agency Services
Verified Review
Doug is wonderful to work with. He is patient, understanding and has a wealth of experience in the travel industry. He is my new "go-to" travel guy.
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Camie G.
Feb 21, 2014
Travel Agency Services
Verified Review
Doug was very helpful, not pushy, but there when I had a question or with suggestions for ways to get what I wanted. Very personable, not complex. Very good to work with!
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Kia T.
Feb 5, 2014
Travel Agency Services
Verified Review
Doug has been extremely helpful working with me and my group of 8 women and how picky we can be. He has been a pleasure to work with thus far and I cannot wait to get to Cancun!
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Paulina W.
Feb 5, 2014
Travel Agency Services
Verified Review
Doug has been absolutely exceptional during my search for honeymoon accommodations. I am a very picky traveler, fierce researcher, look for the best and have high expectations for my vendors. Well the best is Doug! He has been extremely diligent in his search for our honeymoon destination. Doug has provided so many various choices and detailed information about each option. He even provides personal experience details about locations he has visited and describes each resort and amenities. Doug is responsive and quick in providing information. He also listens!!! What an important quality! He provided us options that fit exactly what we were looking for. And without listening to our needs and wants, that wouldn't be possible. I have not chosen a final location yet but have no doubt that the process will continue to be as seamless as it has been thus far.
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Cameron M.
Feb 5, 2014
Travel Agency Services
Verified Review
Doug was a great help for us in planning our honeymoon. He was able to answer and find the answers to all our questions. We would definitely recommend and use Doug again.
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Megan M.
Feb 4, 2014
Travel Agency Services
Verified Review
Doug was just wonderful to deal with. He really knows his stuff. It didn't take long for us to narrow down our destination options and make a choice as Doug had plenty of pros and cons for us. Couldn't have been much easier. Thanks Doug!
