FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
• Standard rate: $60 per labor hour. • Flat bids: For clearly scoped projects (e.g., backsplash, door install), we quote a fixed price so you know the total upfront. • Materials: Billed at cost with receipts attached—no mark-ups. • Bigger jobs: Get a personalized estimated quote for the complete project instead of an hourly rate. No hidden charges—everything is spelled out in writing before work begins.
- What is your typical process for working with a new customer?
1. Show & tell (free). Send photos/measurements or hop on a quick FaceTime/Zoom call so we can see the project. 2. Written quote. You’ll get a detailed estimate within 24 hrs—hourly for small tasks, fixed-price for larger ones. 3. Schedule & deposit. Approve the quote, and we lock in your date. 4. Workday. We arrive on time, protect floors & furniture, complete the work, and clean the site. 5. Walk-through & payment. You inspect the results; when you’re happy we collect the payment and email the receipt. 6. Peace-of-mind warranty. All workmanship is covered for 12 months.
- What questions should customers think through before talking to professionals about their project?
• What end result do I expect—basic repair, cosmetic upgrade, or full refresh? • What’s my budget ceiling for labor and materials? • Do I have brand or style preferences (paint sheen, tile pattern, fixture finish)? • Are there timing constraints (move-in date, guest arrival, HOA rules, kids’ nap times)? • What existing photos, measurements, or product links can I share to speed up the estimate? • Will pets, alarms, or parking rules affect on-site access?