Upon arriving at my mother's house on a Saturday I was alarmed to see the spigot on the outside front was "spewing" water. My mom has been widowed & living alone in her home for more than 15 years. She's never been satisfied with the different odd repairs and exterior painting jobs she's hired thru word of mouth & was none too excited to consider finding a plumber. Sunday mornin I checked the spigot and the amount of water flowing was alarming so I typed "plumbers in Charleston, SC" into my browser bar and of course found many names, some with reviews thru yellow pages, Google etc. Then there was 3 responses thru thumbtack.com. I read each and every review to my mom with virtually no response from her. There was a tremendous amount of water being wasted thru that spigot. Monday mornin I took the biggest cooking pot in her house, a ginormous crab pot holds at least 4 gallons. I placed it under the spigot at 8:00am & @9:00am took pix and videos of the overflowing pot. It was unusually cold in Charleston that day. After showing her the pix I voiced that this is an emergency & gave her my opinion of exactly who I thought she should hire, which was Robert Jenkins, one of the thumbtack.com responders. I liked that he had (18) 5 star reviews & felt his response showed great understanding and the quote, though not the least expensive, was most realistic. I emailed Robert at 11:00am & he called me within 10 minutes. After working in Mt Pleasant all day, Robert rushed over arriving about 4:00pm. He located and turned the water off at the main then carefully removed the very old existing spigot. "I'll be back in 10-20 minutes" he told me. Literally 10 minutes later he was back with a new spigot. Mom's neighbor had wondered over and I was impressed how young Robert was able to do his work while pleasantly conversing with the 75 year man. I consider the job done expertly, by a very polite, respectful young man. I felt the price was fair.
