There maybe some miscommunication between us. The clean up is a "Deep or Spring Cleaning" which includes one bedroom, one bathroom with refrigerator, baseboard and interior walls to be cleaned. I spoke to her over the phone. I was late back home when they came, I had a very brief communication with the lady, pointing the stains on bathroom floor and interior walls to her. It seems that she misunderstand she only needs to clean the stains I pointed to her instead of all other stains on the wall. She cleaned the interior of the refrigerator, but not exterior. I was talking to my agent when I was told the clean up was done. She showed me she removed the stain that I pointed to her before she started. After I finished the conversation with my agent and had a closer look, I realized that they only cleaned the stains I pointed to instead of cleaning all the interior walls and the baseboard was not cleaned at all. I called them, and they came back doing the wall and baseboard cleaning. They are nice and easy to work with.